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Customer Service and Support

Senior or Principle Enterprise Architect



Requisition ID: 288700
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Within the Architect & Advisory Services team of SAP the Netherlands we have a trust-based and entrepreneurial working model. We are driven to make a difference with tangible outcomes at customers to continuously improve their Intelligent & Sustainable Enterprise. The strategy to make this happen is “Together with our customers and partners, enable them and guide them to deliver outcomes with SAP solutions and continue our agility”.
In the role of senior or principle Enterprise Architect you will be part of our BTS (Business Transformation Services) & Architects team which is part of Customer Success.

Most of the work will be done at our customers, you represent SAP to them, and work with our team, at the customer or remotely. We focus on the newest SAP Solutions and Technologies to support our customers to innovate their processes continuously. We have an extensive network within SAP worldwide and in Walldorf to have access to the latest SAP product knowledge and to provide feedback from our customers.


Advise – your role is to advise customers and work with them to enable them to be successful with SAP. With your knowledge of SAP and SAP products, you could:

  • Support customers in defining and planning their Intelligent Enterprise roadmap, using as much of standard SAP processes and content.
  • Support customers to accelerate their projects and roadmap execution, by supporting the set-up of Design Authority Boards providing directions and guidance.
  • Participate in Design Authority Services delivery to guide and advise customers in the execution of projects and programs.
  • Support customers to align project and program execution with their strategy.
  • Advise and support customers in their transition towards a Native Cloud company, by using Agile and DevOps methodologies, like SAFe.


Design – our customers design processes and work on implementations. Partners may have a role in this, as well as SAP, where we safeguard their success. As part of your role, together with a team, you:

  • Support the customers in their business, process and technology designs, by aligning the work of a team of architects.


Sales and Business Development Support – your role is to help our services Sales staff in commercial activities. This translates to:

  • Promotion of the SAP brand, SAP products and SAP best practice approaches
  • Supporting sales in the evaluation process
  • Identification of SAP Services leads and opportunities

Implementation – in some cases we assist customers with specific needs in implementations. We assist by providing guidance and advisory, which leads to:

  • Support management of the implementation phase


Required skills

  • Experience of operating at Enterprise Architect level & knowledge of SAP Architecture.
  • Effective communication skills.
  • Business and Commercial acumen.
  • Team player, who can collaborate with both Sales, Presales and other stakeholder to ensure smooth operation.
  •  Business communication in both English and Dutch.


Preferred skills

  • Training & Knowledge of SAFe.



  • Extensive SAP implementation experience (5+ years) in multiple industry sectors


Home-Office, Den Bosch Office and at customers primarily in the Netherlands


Expected travel abroad is between 20-25%. We try to work as much as possible at Dutch customers, sometimes that means some travel abroad like to Walldorf.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Senior or Principle Enterprise Architect

Facility:  288700
Posted Date:  Aug 29, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

's-Hertogenbosch, NL, 5232 BE

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