Customer Service and Support

The Premium Hub - CoE: Business Processes Principal Consultant - SAP Integration Technologies

What we offer


Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


What you’ll do


The following is an outline of the main tasks & responsibilities involved in this role as a subject matter expert of SAP Integration Technologies namely SAP Process Orchestration and SAP Integration Suite.


  • Accountable lead to deliver Critical SAP Max Attention Services / Projects
  • Drive new initiatives and activities as part of the Center of Expertise team
  • Adapt standard service offerings to customer’s individual needs
  • Develop & execute service and de-escalation plans for critical customers
  • Identifies top issues of engagements at critical customers and bridge the gaps
  • Support our customers in their transformation journey with our service portfolio


To meet challenging requirements, you should be a quick learner with strong analytical skills. You should be creative, open minded & possess the ability to communicate & convince others of the correct action plan based on technical facts & details. It will be your responsibility to mentor the team & act as the lead driver in the most critical issues with customers. Candidates should be able to communicate and articulate at an executive management level for technical action plans.


What you bring


  • Minimum 10+ years of Integration Scenario/Interface development experience in both SAP Integration Suite & SAP Process Orchestration (PO/PI)
  • Solid working knowledge in SAP API Management
  • Ability to debug the configuration issues as well as expert in optimizing the runtime performance by identifying the bottlenecks and design issues
  • The candidate must have minimum 8 full cycle implementation project experience in the above-named SAP Integration technologies & end to end integration involving SAP SaaS Applications.


LOCATION: This position can be based in Galway and in Dublin, flexible working. #LI-Hybrid #SAPCSSCareers




We are SAP


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise


SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:307104 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - Ireland



Requisition ID:  307104
Posted Date:  Nov 27, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

24 Dublin, IE, D24VF5D

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