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Customer Service and Support

SAP iXp Intern - Critical Incident Management Team

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.


  • Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
  • Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. For over 45 years, SAP has helped businesses run better through world-class software solutions that solve complex problems to help invent, commercialize, and mainstream the products and services of the global economy. 
The main goal of Critical Incident Management (CIM)  is to react quickly or even prevent critical situations for our customers, which might otherwise impact their major business, and we are looking for candidates who strive to make the world run better. CIM has a few business locations in all 3 regions (APJ, EMEA, AMER) and we work in 24X7.



  • Execute CIM Queue Check so that you ensure CIM Service Request get processed in time and according the related process
  • Assistance to CIM Duty Lead in the daily cooperation within Mission Critical Support team
  • Monitoring of critical incidents to notice cases where CIM assistance is needed
  • Assistance in CIM escalation handling
  • Help CIM team members in their activities and projects
  • Align and document CIM trainee activities
  • Come up with ideas/feedbacks for further improvement and optimization, 
  • Close cooperation with SAP Product Support and Development Support organizations
  • Professional, proactive communication with SAP customers & colleagues 
  • Prepare presentations and statistical reports 
  •  Attend at e-Learning lessons, remote learning sessions, classroom trainings and coaching
  • Creating internal/external content for our JAM Page and CIM knowledge base


  • Basic understanding of core business processes
  • Basic understanding of complaint management processes
  • Experience in IT / Information management / Business administration 


  • Active student status
  • Sense of diplomacy 
  • Able to prioritize
  • Ability to work in teams of multicultural nature
  • Strive for conflict handling
  • Good analytical and problem-solving skills
  • Customer and quality focus
  • Ready for continuous learning and improvement
  • Open personality
  • Strong at communication
  • Fluent spoken and written English language skills are required
  • Spoken and written German language skills are preferred



  • A compensation package above average
  • Continuous personal and professional growth with possibility to participate in the related trainings
  • Working accross the teams to learn more about other teams
  • Superior office and work environment
  • International team
  • Opportunity to continue cooperation with SAP by extending the initial 6 months internship period or moving to the permanent position based on the intern performance and the hiring need at the time

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:303545 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations: 

SAP iXp Intern - Critical Incident Management Team

Facility:  303545
Posted Date:  Nov 13, 2021
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

24 Dublin, IE, D24VF5D

Job Segment: Intern, Manager, SAP, ERP, Cloud, Entry Level, Management, Technology