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Consulting and Professional Services

Ariba Customer Project Manager, Application Management Services

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

 

This position is open to all US locations

 

ROLE DESCRIPTION:

Customer Focus

  • Project manager responsibility and ownership across multiple strategic customers and working to effectively establish priorities and manage expectations/escalations
  • Build and foster customer relationship to drive customer success and solution adoption
  • Engaged actively and critically in issue management, work progress tracking, and future de-escalation planning
  • Develop understanding of customer-specific processes, configuration, landscape, pain points; provide guidance to internal support team
  • Work closely with the client in meeting (phone calls, face-to-face) and exceeding their expectations for the projects they are supporting
  • Develop partnerships with global internal support teams to drive resolution for customer challenges
  • Deliver premium-level post-deployment issue resolution and support

 

Ariba Solution Focus

  • Get clear understanding of any technical/functional issue in the application that was experienced and reported by our customers
  • Responsible for assessing functional/technical issues and developing system solutions for the deployment and the ongoing post-deployment support of Ariba cloud (OnD) based products and solutions
  • Develop functional and technical expertise for new features and functionality
  • Deliver expert solution support assistance to address current project difficulties and major functional issues
  • Develop tools and solutions that improve productivity and leverage team knowledge growth
  • Collaborate with SAP Ariba professionals to deploy a holistic analysis approach to complex and cross-component system platform issues
  • Master and use available means for customizing Ariba application and develop a solution meeting customer functional/technical requirements

 

WORK EXPERIENCE:

  • Project Management / Customer Relationship Management
    • At least 3 years of experience in a lead customer relationship role
    • Technical planning, implementation and configuration over the full project cycle
    • Writes and reviews concepts or detailed blueprints of IT implementations or IT operations
    • Can successfully handle an escalation project; customer-focus and empathy
    • Executive presence and ability to form strategic working relationships with internal/external leadership
    • Superior communication skills with strong technical focus
  • Ariba Functional/Technical Experience
    • At least five years professional experience and two years in a consulting capacity
    • Technical expertise in solutions integration and architecture
    • Customization/configuration of Ariba solution suite based on business requirements
    • Active Member of a technology related community

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Degree in sciences (computer, natural, technical) or equivalent work experience
  • Fluency in English; fluency in other Latin American or European languages a plus
  • Solution expertise in features, functionality and applicability of the entire Ariba solution portfolio, including Buying & Invoicing (P2X), Sourcing, Contracts, SLP, Risk, Ariba Network, Cloud Integration Gateway
  • Current certification in at least 2 Ariba solutions (SAP Ariba Procurement, SAP Ariba Sourcing, SAP Ariba Contracts, SAP Ariba SLP, Cloud Integration Gateway, etc)
  • Detailed knowledge of several operating systems and SAP applications
  • Solid knowledge of SQL, Java (or C/C++/C#), HTTP, HTML and Javascript and XML
  • Basic understanding of web and network security standards and protocols (SSL, SSO, HTTPS, certificates)
  • Overall ownership/accountability - high level of attention to detail, sense of urgency/follow-through
  • Relationship management – builds trust, ability to address critical issues and de-escalate, manage/set appropriate boundaries and expectations
  • Good consulting skills, including written/verbal communication in English and teamwork
  • Ability to travel on occasions (10-20%)
  • Candidate can be based in any US location

 

#LI-Remote

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:294584 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Ariba Customer Project Manager, Application Management Services

Facility:  294584
Posted Date:  Sep 5, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Alpharetta, GA, US, 30009


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Manager, Project Manager, ERP, Developer, Consulting, Management, Technology