Senior Services Engagement Engineer - Greece

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

Services Engagement

Services Engagement works with customers with Premium Engagement Contracts (such as SAP MaxAttention / ActiveAttention, SAP Active Embedded or Value Assurance…), being responsible for overall orchestration of delivery of contracted services. The key objective is to establish and manage long-term engagement relations between the customer and SAP. Engagements cover the entire solution life-cycle (discovery & innovation, design & build, operations). Manages the delivery of relevant premium engagement services to foster successful adoption of SAP Solutions and to pro-actively prevent/ resolve critical situations, via a strong organization and network within SAP and a sound understanding of the customer situation. Provides holistic support and coordination across all SAP solutions in use by the customer, whether on-prem or cloud. Responsible for the execution of a comprehensive service plan with a focus on innovation.
Core tasks:
Understanding the customer’s business goals and Business Analysis
Determine Engagement Setup, Strategy & Governance
Customer Stakeholder Management, including c-level interactions, with frequent face-to-face interactions
Engagement Development, Management & Planning of services to be delivered (establish an Engagement Roadmap with detailed KPIs)
Management of commercial aspects of engagements for customer satisfaction, and referencability
Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin.
Engagement Delivery: Definition and Coordination of services to be delivered via SAP-Organization (e.g. CoE-Team, etc.), including resource management & governance
Anticipation and identification of risks and top issues, including mitigation planning 
Escalation Management for critical situations  
Documentation and reporting of engagement status
SAP internal Stakeholder Management (development, services, sales)

Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 375679  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.