Customer Service and Support

Senior Customer Engagement Executive

Requisition ID: 349409
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Original Posting Date: 07/19/2022
Recruiter Name: J.L. Andal
Additional Locations:


Job Title: Senior Customer Engagement Executive


Location:  Atlanta, GA (and various client sites nationwide)


Purpose and Objective: 


SAP America, Inc. seeks a Senior Customer Engagement Executive at our Atlanta, GA location and various client sites nationwide responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.


Expectations and Tasks:


Maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software.  Serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers’ business strategies to product, solution and partner road mapping. Develop relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. Expand business process automation. Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, Digital Transformation; Creation and Execution of Digital Transformation 3-5 Year Road Mapping. Facilitate regular business reviews with customer and Account team and the broader members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Work with the partner and client during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities. 30% travel required to various client sites nationwide. Telecommuting permitted.


Education and Qualifications/Skills and Competencies:


Bachelor's degree in Computer Science, Engineering and 6 years of experience required. The company will also accept a Master's degree and 4 years of experience.


Work Experience:

Experience must involve 4 years in the following: S/4HANA & CAR Technical Implementations; S/4HANA Cloud Implementation & Onsite Co-ordination; Architecture & Design of S/4HANA technical deliverables; Administering and Developing HANA Database Solution Architecture; SAP Analytics; SAP Analytics Cloud & SAP ACTIVATE – Certified; Hands on Experience in SAP Cloud Platform, Cloud Platform Integration, OData Provisioning; SAP HANA Tech Lead Application Development & Analytics - Architecting Development Artifacts / Deliverables; and utilize SAP FMS, S/4 HANA – CDS & HANA Modelling, Using SQL script and Stored Procedures. 30% travel required to various client sites nationwide. Telecommuting permitted.


Travel:  30% travel to various client sites required. Telecommuting permitted.


Internal use only: reference code lhrs4262




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  349409
Posted Date:  Aug 17, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Atlanta, GA, US, 30326

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