Customer Service and Support

Application Management Consultant - SAP Ariba

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!


Application Management Consultant is responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud and on-premise based products and solutions.  This may include support of the customer throughout the life cycle of the customer engagement.

An understanding of core ERP business processes for any one area in Procurement, Supply chain, Order to Cash, Procure to Pay or Manufacturing is plus.



  • Providing expert functional and technical support (L2 & L3) across Ariba cloud as well as on-premise solutions
  • Assessing customer systems and assist in system configuration
  • Designing custom solutions for integrating Ariba with multiple customer legacy systems
  • Planning and managing multiple customer projects and handling customer expectations effectively and efficiently
  • Issue / Status Tracking– Provides weekly updates and escalates critical issues to Team and Project management in a timely manner
  • Detailed planning of process implementation
  • Defining detailed blueprint for development requirements 
  • Being an advisor to customers throughout the engagement
  • Leading resolution of escalations
  • Supporting system optimization and performance
  • Taking project manager responsibility as required across one or more customer engagements
  • Should be willing to work in Rotational shifts
  • Ability to work in a multicultural environment and work across geographies



  • Degree in Engineering (BE, B.Tech), MCA full time in any specialization
  • At least 5 years professional experience thereof two years as a Ariba consultant
  • Expert in at least one topic of SAP Ariba technology and good knowledge in at least one more
  • Good to have experience in SAP MM.
  • Has experience supporting customer production environments and resolving production tickets
  • Has experience with multiple deployments
  • Plans and reviews concepts and detailed blueprints of IT projects
  • Good communication skills, both written and verbal, with a willingness to pick up the phone when email isn’t getting the job done
  • Understanding and exposure to EAI, Middleware, and other integration tools
  • Strong understanding of how document flow and data translation occurs between ERP systems specifically SAP
  • Knowledge of procurement operations and/or e-procurement tools

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 336196  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid

Requisition ID:  336196
Posted Date:  Jun 4, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560103

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Job Segment: ERP, Cloud, SAP, Supply Chain, Project Manager, Technology, Operations