Customer Service and Support

Associate Solution Support Engineer - Success Factor(1-3Y)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 


SuccessFactors Analytics team ensures customers have no issues with regards to theirs people analytics solution. We are looking for someone who enjoys problem solving and customer interactions.

With 6 locations across the world, SAP Product Support has a high performing team of Support Engineers, whose mission is to provide “Best in class support experience for our customers” By providing end-to end support and services for all SAP’ cloud solutions, SAP Cloud Support contributes significantly to the success of Cloud Strategy of SAP.


  • 1-3 years of technical customer support or equivalent work experience in supporting customers for SuccessFactors Solutions or equivalent products in HRIS, HCM, ERP will be preferred.


  • You should have worked in Customer facing roles like Customer support, Customer Issue resolution, Implementation, Consulting, Key-User roles in any business application.
  • Excellent Customer communication – Empathetic writing and speaking skills.
  • Knowledge on Databases, joins, Designing reports and queries.
  • Good understanding of standard business processes & scenarios.
  • Good grasping of the issue and problem-solving skills.
  • Flexibility to work in Shifts (6:15 AM- 3:15 PM or 12 PM – 9:00 PM)


Good to have

  • Experience in SuccessFactors Applications.
  • Worked with SuccessFactors Reporting/ Analytics, SAC.


Required Soft Skills

  • Strong customer focus.
  • High attention to detail in identifying root-cause.
  • Strong analytical skills and ability to apply conceptual thinking.
  • Strong problem resolution, analysis and reporting skills.
  • Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.


  • BE/


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. You will gain expertise in SAP SF people Analytics both functionally and technically. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 368893  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  368893
Posted Date:  May 20, 2023
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, KA, IN, 560066

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