Share this Job

CX - Sales & Service Cloud Consultant

Apply now »

Date: Apr 14, 2021

City: Bangalore, IN, 560103

Company: SAP



Requisition ID: 265999
Work Area: Consulting and Professional Services
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We are looking for an experienced Sales & Service Cloud consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs. This role will offer you 

  • To work on global Sales & Service Cloud implementations helping the customers streamline their sales & service processes
  • Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
  • Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey


The Role:

This role will help you to enhance skills in the specialized solutions space of Sales Cloud and Service cloud (Earlier known as C4C) while providing opportunities to explore other related solutions under CX portfolio

The Consultant expected to

  • Performs tasks involved in implementation of SAP CX solution as per customer requirements using predefined methodologies
  • Together with customer define futuristic business processes to cater to Sales & Service processes across industries
  • Establish relationships with customer and to deliver timely, high quality consulting services
  • develop functional as well as technical design based on the business requirements and to be able to translate the same into project deliverables


Role Requirements:

7-12 years of IT experience with 2 or 4 Full Life Cycle Implementations in the area of Sales& Service Cloud Solution/ Roll- Outs experience. 
C4C UI Concepts (screen configuration, layouts, business roles, and other concepts).SDK & CPI skills & Development experience
MCA / B.Tech or B.E .
Good Presentation and communication skills with Fluent English


Desired/Preferred Additional expertise

  • Experienced in SAP CRM technical (CRM Web UI and ABAP) & Experience in other SAP CX solution is an added advantage
  • Skills within JAVA/HTML or Python technologies
  • SAP Certifications in the areas of CRM, C4C or ABAP


Employment Type : Regular Full Time

Job Locations : Bangalore, Gurgaon,

Travel:  Candidates must be ready to travel with varying period of intervals.

Expected travel is 0-60% travel


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Job Segment: Consulting, Developer, Cloud, Technology, Service, Sales