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Business Processes Manager Job

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Date: Apr 17, 2019

City: Gurgaon, DL, IN

Company: SAP



Requisition ID: 203748
Work Area: Consulting and Professional Services
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Objective of Job:


At SAP Customer Experience which is the strategic business for SAP, we enable our customers to deliver consistent, contextual, and relevant experiences to their customers regardless of channel or device throughout the entire customer journey and we connect the back office to the front office; the demand to the supply chain. 

SAP C/4HANA – the next generation CRM Suite - is poised to change the face of customer interactions for businesses across the globe. By combining our leading products such as SAP Marketing, Sales, Commerce, Service and Customer Data Cloud into the powerful SAP C/4HANA suite that also contains our latest acquisitions incl. Gigya, CallidusCloud, Coresystems, we are transforming how both B2C and B2B businesses engage their customers across all industries. Leading organizations including Samsung, 3M, Nespresso or Nikon, have chosen SAP Customer Experience solutions to help support and drive their digital transformations. 


The Techno-Functional Consultant is a role which will help drive the specialized solutions in the space SAP C/4HANA portfolio thereby driving the overall implementation.

The Consultant performs tasks involved in implementation of SAP solution as per customer requirements using a predefined methodology. He is responsible for participating in business workshops with the customer, analyze the business processes and provide a solution design to the customer needs. Consultants are expected to establish relationships with customer and to deliver timely, high quality consulting to the client.


We value people that are committed to delivering superior results to our customers. We embrace innovative technology and new ideas. In the SAP Customer experience team at SAP Solution Delivery Center, you will find a challenging and fun working environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills. 


Expectations and Tasks of Job:


  • C/4 HANA solution consulting (for a specific application/Customer: creation of business blueprint, solution designing, Implementation based on a blue print, creation of test cases, test scheduling and execution, key user training, go live support, and post go live support)
  • Support in escalated projects
  • Performance of feasibility studies / solution reviews
  • Support of pre-sales activities
  • Taking over responsibility from time to time as a sub project team leader
  • Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
  • Detailed planning of process implementation
  • Define detailed blueprint for development requirements
  • Industry /corporate process  implementation across all related  applications (SAP/non-SAP)
  • Develop and Assure quality of process models
  • Proven Knowledge of Sales, Service and marketing processes of SAP CRM
  • Proven capabilities in integrating SAP systems with other SAP/Non-SAP Solutions
  • Should be good with documentation and general Office tools
  • Should have excellent communication suitable for leading customer facing engagements
  • Should be willing to travel
  • Being a part of project implementations in both classical and Agile modes
  • Ability to develop functional as well as technical design based on the business and functional processes and to be able to translate the same into project deliverables.




Work Experience:


  • Total of 12-20 years of experience of SAP Experience
  • Proven experience of leading teams, working with teams internationally is desirable.
  • Good understanding of industry specific business processes
  • Technical Expertise in CRM Web UI, CRM One Order Enhancements, Interfaces and conversions.
  • Certification in an area of CRM is a plus.
  • Experience of Hybris Marketing, Hybris Billing, HANA modelling, UI5 and Cloud for Customer is desirable.
  • SAP C4/HANA knowledge (processes and features and functions), is a plus



Education and Qualifications/ Skills and Competencies:


MCA / B.Tech/ B.E from reputed institute (Full Time)

SAP Certifications in the areas of CRM or ABAP

SAP Certification in cloud for Sales and service (C4C)

SAP certification in marketing cloud (hybris marketing)


Key Performance indicators:


  • Customer satisfaction
  • Improving efficiency of delivery through knowledge assets & services creation
  • Business development activities in the team
  • Ramp-up of internal colleagues


Experience and Other Requirements

  • Domain expertise: Should have good understanding of any of one industries domain. Should have a keen understanding of the industry trends and the solution trends supporting the industry changes. Should be able to relate to SAP’s solution portfolio changes relevant to the industry
  • Soft skills: Clear and articulate communication. Strong presentation skills. Business development and project management skills are mandatory. People management experience will be preferred


Employment Type


Regular Full Time


Job Locations

Gurgaon, India




Candidates must be available to travel (0-60% travel) and be deployed for varying periods of time.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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