Consulting and Professional Services

Business Support Senior Specialist

What we offer

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Job – Summary 
The DMO Market Unit team member is a delivery specialist in Cloud Success Services (CSS), who provides business judgment, analytical insights and brings business and delivery management experience to key Delivery Management Office (DMO) stakeholders in the Australia & New Zealand Market Unit (ANZ).


Key responsibilities of the DMO function include:
•Provides clear insights to the health of the Market Unit portfolio 
•Drive delivery performance and oversight of the Market Unit delivery portfolios 
•Ensure all delivery engagements operate within the agreed financial KPIs of Revenue, Margin and Contribution 
•Stop margin dilution, contribution and revenue loss across the delivery portfolio
•Strengthen alignment of regional and global initiatives to Market Units through:
-Driving Simplification and standardization at all levels
-Enablement and roll out of delivery standards, methods and tools
•Manage Performance Score Card & KPIs 
The DMO Market Unit Team Member operates with integrity, openness and transparency within Services. They maintain active participation in internal and customer engagement governance structures and forums. A strong relationship builder, they develop trustful relationships with SAP Management across the full Australia & New Zealand delivery portfolio. 
The DMO Market Unit Team Member has a direct reporting line to the Regional Head of DMO with a dotted reporting line to the ANZ Market Unit Lead.


Key Responsibilities & Tasks 

  • Strong and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members. 
  • Strong writing, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets. 
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change. 
  • Delivery Management:
  • Tightly monitor revenue, margin and contribution across the MU delivery portfolio, work with the portfolio owner to take corrective action to ensure commitments are met. Monitoring profit dilution, correct distribution of revenue and costs, including distributed and undistributed revenue
  • Provides insights through collecting and analysing data points from our various internal data sources, and presenting results in a way that informs our management team of overall health and supports decision making
  • Understand the engagement status quickly and be able to identify and provide transparency on key issues and risks and develop appropriate action plans.  Actively support and manage risk to prevent escalations
  • Actively participate in Governance forums with the Engagement Leads, Market Unit and Regional Leadership, Regional Delivery Execution (RDE) Team
  • Proficiency in key project management knowledge areas of project integration management, scope management, cost management, quality management, 
  • Oversees lessons learnt being captured and shared through the appropriate channels
  • Orchestrates the Set-Up Service across the Market Unit for new business sold

Operational Excellence 

  • Ensure tracking and realization of the financial targets and other KPIs 
  • Ensure quality of data points in our core systems through regular auditing and presentation of results to the MU’s
  • Drive tracking and realization of action items out of reviews, deep dives and escalation recover plans
  • Champion compliance across the Market Unit in utilizing internal tools and adhering to processes to support engagement
  • Mandate the use of methods and best practice to support quality outcomes and manage exceptions
  • Champion the adoption of SAP’s Engagement Management Methodologies, best practices, examples and templates with a “fit to standard” mindset


Competencies & Skills / SAP Values

  • Strong Analytical skills  
  • Intellectual curiosity to develop a strong business acumen
  • Be an excellent listener and communicator capable of articulating and simplifying complex situations with a focus on action both verbally and in writing. 
  • Excellent time management and priority management especially is distressed periods and situations
  • Adaptability and flexibility to manage conflicting priorities, ambiguity and change
  • Learning skills: ability to study and obtain SAP certifications, maintain an up-to-date understanding of SAP strategy, SAP solutions along with organisational, governance and core business processes tools 


Experience & Educational Requirements

  • 3+ years in delivery management, governance roles or business analytics roles
  • Experience in project quality management and defining delivery standards and processes to drive successful and high-quality project delivery desirable
  • Strong financial and business acumen 
  • Knowledge and skills to identify and manage risks, issues, scope and quality on our Services projects
  • Proven to successfully operate and align across internal and external stakeholders on various levels
  • Strong stakeholder management and influencing skills
  • Cultural awareness and experience working across different cultures and nationalities
  • Strong interpersonal skills with advanced networking capabilities and business development skills
  • Show high growth potential


Soft Skills:

  • High level of Stakeholder management and influencing skills
  • Managing expectations, conflicts and escalations
  • Strong communicator across channels
  • Meeting Moderation & Facilitation



  • English: Fluent
  • Fluency in additional languages a distinct advantage


IMPORTANT: As this role supports Australia & New Zealand Market Unit, flexibility in terms of working hours is often required.     

Undergraduate university degree, preferably in commerce, engineering, information technologies is mandatory



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:333315 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  333315
Posted Date:  Jun 16, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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