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Customer Service and Support

CFE Associate Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Techno-Functional Implementation Consultant (ABAP/JAVA/Webservices) - SAP Concur


Role Description

Working on global projects with international clients and big company names is an environment you thrive in? Seeing a cloud solution implemented and rolled out to clients successfully is what makes your heartbeat go up? Managing multiple accounts and being a trusted advisor to clients and internal teams is the status quo you want to achieve in your role as a Consultant? Then we have something exciting for you which you would not like to miss!
As a Consultant in Implementation Team at SAP Concur, you will be the main point of contact for our customers to manage our implementation projects for our Travel & Expense product.


Responsibilities

 

  • Manage end to end implementation by acting in the combined role of Project Manager and Functional Consultant. Activities include but are not limited to: leading project design session(s), understanding and analyzing client business requirements, providing guidance and best practices, managing third-party and SAP Concur integrations, training clients and preparing for deployment of service to employees – all within defined timeframe of completion.
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of projects.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Successfully manage multiple/simultaneous projects by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed while adhering to SAP Concur’s SOPs.
  • Work with the customers on integrations aspects to achieve a robust & reliable end to end solution
  • Actively manage expectations, scope & stakeholders to avoid delivery escalations
  • Effectively communicate and work with internal and client project teams

Skill Set Required
 

  • Excellent written and verbal communication skills and virtual presentation skills with a strong ability to build rapport with clients in a virtual mode.
  • Successful experience working directly with customers to resolve implementation issues.
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening & negotiation skills
  • Project Management experience & Consulting experience in enterprise systems
  • Technical design and technical configuration expertise to complete realization and deployment of product in line with the business process requirement. Coding experience (ABAP, Java, Webservices)
  • Good problem solving and issue articulation skills

Education & Experience Required
 

  • Face to face customer facing experience mandatory including presentation skills
  • Experience with top IT Consulting companies with some development background would be given preference
  • 1-3 years of consulting, software implementation role, account management role with a technology background.
  • Hands-on experience in conducting Feasibility Studies, Gap Analysis, Root Cause Analysis and proficiency in making BRD, Functional Specification documents and Process flows.
  • Good educational background preferably with MBA \ MCA \ Engineering degree \ Commerce degree



 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:301992 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

CFE Associate Consultant

Facility:  301992
Posted Date:  Sep 23, 2021
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560093


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