Customer Service and Support

CFE Consultant - SAP Concur

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

 

What you'll do


Schedule and conduct client project calls:

  • Configuration call: Review timelines and key milestones, provide consultation on setting up of Expense service as per client requirement and address questions. 
  • Workflow call: Review submission, approval and accounting processes and Payment Manager tools
  • Administrative call: Review Company Card Admin & Reporting tools and support registration assistance
  • Manage multiple simultaneous implementations with timelines. Address any issues while adhering to Concur’s SOPs.
  • Handhold the clients through various stages of the project and quickly ramp up on new releases and product functionality to ensure successful implementation of these features for clients. 
  • Meet or exceed deployment productivity and quality metrics

 

What you bring 

 

  • Minimum 4 years of work experience. Knowledge of SAP Concur products preferred. Familiarity with financial, HR and payroll systems a plus
  • Previous experience in a role managing projects & interacting with clients on implementations / project management
  • Full life-cycle financial implementation experience preferred
  • Proven ability to comfortably discuss accounting and financial concepts with clients, including executives
  • Strong problem-solving, communication and client management skills
  • Excellent communication skills with ability to interact, understand & consult with clients
  • Ability to comfortably strike a conversation with clients over phone and make rapport
  • Excellent organization, planning and project management skills
  • Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus
  • Minimum Bachelor’s degree, preferably in accounting or information systems/financial background / accounting industry background

 

Meet your team


The team manages remote implementations of SAP Concur Standard Expense service and extended services for North America based clients. We manage and complete implementations project lifecycle within aggressive timeframe while consistently delivering exceptional levels of work quality & client satisfaction. The colleagues work out of SAP Concur Bangalore office with working hours & days aligned to support North America based clients (6 pm to 3 am IST).

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 339304  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  339304
Posted Date:  Jun 26, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560093

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