Customer Service and Support

CTE Senior Consultant - Senior Technical Consultant

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

Meet your team:

Be part of the Service Delivery Team for SAP Concur Compleat.  Compleat is the industry’s most robust, customizable, and efficient travel fulfillment automation system used by Travel Management Companies, Corporate Travel Departments, and Online Fulfillment Companies.  Engineered for Global Travel Management, Compleat can be used to implement hundreds of intelligent processes. 

 

As a Senior Technical Consultant, you will be a technical resource and subject matter expert on Compleat automation.  You will independently fulfill functional, technical, and project management roles in support of Compleat.  As a solution provider, you will be expected to demonstrate strong collaboration skills with both team members and customers, to ensure delivery of exemplary solutions for travel industry business needs.  As a Senior resource, you will mentor team members and act in a technical lead capacity when interacting with customers. 

 

What you will do:

  • Lead moderate to complex technical and client related projects and activities
  • Consult with customers to provide subject matter and technical expertise throughout the  development lifecycle including: requirements analysis, solution design, software development, code reviews, testing and deployment support
  • Design and develop solutions to address complex internal and external requirements which may involve integration with 3rd party products
  • Proficient at writing high-quality, efficient and maintainable code that adheres to best practices and standards
  • Manage customer interactions in our CRM tool. Maintain accurate, complete and timely CRM documentation for all steps and activities taken to resolve issues and inquiries.  
  • Demonstrate a sense of urgency responding to inquiries; look for value-add opportunities when interacting with customers

What you bring:

  • Bachelor’s degree or equivalent in a technology related field (e.g., Computer Science, Engineering, etc.).
  • Professional development software experience
  • Experience with Integrated Development Environments like Visual Studio, Eclipse
  • Thorough understanding of SQL, XML, HTML, VB, API and web services
  • Thorough understanding of relational databases and SQL queries
  • Travel technology experience with understanding of multiple GDS systems
  • Comprehensive understanding of Compleat programming concepts
  • A high degree of intellectual curiosity and a desire to learn more. You should be open to learn from others and willing to help mentor and teach.
  • Proficient on MS Office programs and Windows OS

 

Value Competencies:

  • Displays passion for & responsibility to the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • Displays a relentless commitment to win.
  • Displays personal & corporate integrity.

The ideal candidate will have a passion for delivering optimal solutions and challenging the status quo. To be successful in this role, you will thrive in an environment where teams work together toward a common goal.

 

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

 

Requisition ID: 395558  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  395558
Posted Date:  Jul 4, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560093

Job alert


Job Segment: ERP, Cloud, Testing, SAP, Database, Technology