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Customer Functional Enablement Expense Consultant - SAP Concur - Bangalore Job

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Date: May 14, 2019

City: Bangalore, KA, IN

Company: SAP

 

 

Requisition ID: 213037
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Role Description

Working on global projects with international clients and big company names is an environment you thrive in? Seeing a cloud solution implemented and rolled out to clients successfully is what makes your heartbeat go up? Managing multiple accounts and being a trusted advisor to clients and internal teams is the status quo you want to achieve in your role as a Consultant? Then we have something exciting for you which you would not like to miss!
As a Consultant in Implementation Team at SAP Concur, you will be the main point of contact for our Indian/Global customers to manage our biggest and most complex implementation projects on a domestic as well as international scale for our Travel & Expense product.

Responsibilities

  • Manage end to end implementation, acting in the combined role of Project Manager and Functional Consultant. Activities include but are not limited to: leading project design session(s), understanding and analyzing client business requirements, providing guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site, managing third-party and SAP Concur integrations, training clients and preparing for deployment of service to employees – all within defined timeframe of completion.
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of projects.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Successfully manage multiple/simultaneous projects by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed while adhering to SAP Concur’s SOPs.
  • Work on end to end implementations as a Functional consultant. This includes leading project design, understanding and analyzing client business requirements, offering guidance and best practices on optimal configuration options, hands-on configuring the client’s site, managing third-party and Concur integrations 
  • Work with the customers on integrations aspects to achieve a robust & reliable end to end solution
  • Actively manage expectations, scope & stakeholders to avoid delivery escalations
  • Effectively communicate and work with internal and client project teams,
  • international and multi-cultural clients

Skill set required:

  • Excellent written and verbal communication skills and virtual presentation skills with a strong ability to build rapport with clients in a virtual mode.
  • Successful experience working directly with customers to resolve implementation issues.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening & negotiation skills
  • Account management skills for handling large enterprise customers across the globe.
  • Project Management experience including managing multiple concurrent fast paced system implementations while energizing the project team to meet tight deadlines
  • Consulting experience in enterprise systems (Financial, Payroll and HR systems) including requirement analysis, business processes change management and the ability to build strong client relationships
  • Technical design and technical configuration expertise to complete realization and deployment of product in line with the business process requirement.
  • Good problem solving and issue articulation skills.
  • Excellent organizational and planning skills.

Education & Experience required:

  • Face to face customer facing experience mandatory including presentation skills (Preferably working out of a customer site in conjunction with customer Business IT teams.)
  • Experience with top IT Consulting companies with some development background would be given preference
  • Minimum of five (5) years of consulting, software implementation role, account management role with a technology background.
  • Hands-on experience in conducting Feasibility Studies, Gap Analysis, Root Cause Analysis and proficiency in making BRD, Functional Specification documents and Process flows.
  • Good educational background preferably with MBA \ MCA \ Engineering degree
  • Experience with Account management would be given preference.

What’s in it for you?

An Equal Opportunity Employer. A career. Dynamic culture. High performance environment. An opportunity to learn and develop. Be led by exceptional leaders. Strong brand and product behind you. And it’s only going to get better.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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