Customer Success Partner Senior Advisor

Requisition ID:324541 
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Wesley Hayes 

Recruiter Name: Bhumika Sharma



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. 




As the Customer Experience (CX) Senior Onboarding Advisor, you are responsible, as part of a larger team, for onboarding, adoption, renewal and expansion of the SAP Customer Experience solutions portfolio by enhancing the customer outreach in a high-quality manner that ensures customer success across multiple solutions with the SAP Customer Experience portfolio and across all customer segments.

The Customer Experience (CX)  Onboarding Advisor role is responsible for orchestrating the customer onboarding journey for SAP Customer Experience (CX) customers from signature to successful go live.  The Onboarding Advisor ensures the delivery of best practices guidance and enablement to our SAP customers during their onboarding cycle.  This role ensures the delivery of a smooth transition from the sales cycle to project start, captures key business goals and project details, and provides targeted project best practices and risk mitigation guidance.




  • Customer Deliverables
    • Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.
    • Facilitate the transition from sales cycle to onboarding and project start
    • Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation utilizing targeted customer best practice with an aim to achieve a successful on time go-live
    • Introduce customers to key resources and set onboarding delivery expectations
    • Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
    • Collaborate on the development of customer facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team
    • Lead enablement planning in alignment with the customer’s business goals and identified needs
    • Provide communication and status updates to internal and external stakeholders
    • Advise on go-live planning approach


  • Other
    • Support/Attend customer enablement events as needed
    • Continuously enhance your knowledge around topics within the SAP Customer Experience solutions portfolio.




  • Strong ability to organize, prioritize and execute
  • Capability to adapt to changes and to meet a demanding workload
  • Must be able to maintain a positive, solutions oriented and professional manner throughout
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
  • Ambition to acquire knowledge of our SAP Customer Experience solutions and processes and be able to communicate and demonstrate their value to our customers
  • Able to develop an “outside in” perspective to best represent and address our customer’s needs while maintaining SAP’s interests and objectives




  • Fluent in English (oral and written) is a must, any other language is a plus
  • Experience in multiple software implementations as a Project or Account Manager (CEE/CSM/ESA), Consultant or Presales
  • Deep understanding of onboarding lifecycle, from a strategic and tactical perspective
  • Functional knowledge of the SAP Customer Experience solutions portfolio
  • Knowledge of SAP internal processes around customer management
  • Knowledge of SAP internal tools around the customer engagement (ICP\CRM, HPI, CRT, Harmony, Totango)
  • Ability to quickly adapt to changing environments with attention to details while maintaining the “bigger picture” Deep sense of accountability and ownership
  • Experience working in a global environment and willingness to adjust working hours occasionally
  • Comfortable and experienced with delivering enablement to customers in a 1:1 or 1 to many environment




Minimum of 5-7 years of experience working with external clients and software implementations (account management (CEE/CSM/ESA) or project experience) within SAP Customer Experience solutions.





New Delhi 






We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:324541 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  324541
Posted Date:  May 14, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560103

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