Software-Development Operations

DevOps Engineer-SAP Basis (S/4HANA Cloud Delivery)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Team


The S/4HANA Cloud Delivery department drives and executes all required activities based on an end-to-end approach and facilitates the complete life cycle management from development engagement to design, production, and service of our productive customer landscapes of SAP’s S/4 HANA Cloud Software as a Service (SaaS) solutions.


Cloud Delivery Team operates 24X7 to support our Customers across various locations. We collaborate closely with S/4HANA Product Development, Architecture, Cloud Infrastructure and Solution Management colleagues spread across various geographies to contribute to the fast-growing Cloud Landscape of the S/4HANA Cloud product.


The Role


  1. Onboarding, maintaining & ensuring availability for SAP customers as per defined SLA
  2. Creation and/or Redesign of existing operation concepts in the SAP Development/Verification/Productive Environment
  3. Technical and operational tasks incl. tracking and processing of customer requests
  4. Contribute and conclude Root Cause Analysis
  5. Assign each member of the team tasks based on their competencies and the needs of the group to meet daily deliverable goals.
  6. Track the ongoing activities in the shift and guide/support to achieve on time completion with high quality.
  7. Drive escalations to closure. Escalate issues to higher management/stakeholders to minimize adverse impact to the business.
  8. Support Continuity of Business. Outline the types of activities and responsibilities required for the job.  Define priorities of tasks and effectively leverage capacity during the shift
  9. Coordination with other support functions and team to resolve the issues in a timely manner.  Ensure that all long running/burning topics are being addressed effectively.
  10. Smooth transition of all open topics from one shift to another and have an overview on all operational processes. Accountable for handling the shift.

The Role Requirements


  • 5 - 9 years of relevant experience in Basis & HANA DB Administration along with SAP NetWeaver Technology.
  • Exposure to ITIL/ITSM processes, ITIL certification preferred.
  • Must have experience working in product support projects and 24X7 working model
  • Strong Communication and Coordination skills.
  • Understanding of SaaS and Cloud offerings or products, and related processes is an advantage.
  • Holistic understanding of SAP Basis, HANA, Linux OS, Virtualization and other Infrastructure areas like Storage and Network.




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:325742 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  325742
Posted Date:  May 28, 2022
Work Area:  Software-Development Operations
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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