Consulting and Professional Services

Services Architecture Expert

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Centre of Expertise (CoE) within SAP IDG provides the expertise in application and technology areas to deliver high-end engineering services to our Premium Engagement (MaxAttention, Active Attention and Value Assurance) customers. 
The goal and mission of the CoE is to ensure optimal performance, availability, and smooth operation of SAP software. Our core competence is to optimize technical and business processes by delivering engineering services to our installed customer base. CoE plays the role of trusted advisor for value realization, protection of investment and acceleration of innovation to our customers. We follow a global team model designed to ensure efficient, cross-regional consistency in employee development, quality of delivery, customer expectation and overall satisfaction. 






Relevant Post Qualification Experience: 11 to 16 years

The candidate should have experience in the areas of IoT/AI/ML area. In-depth understanding of the following –

  • Computer programming and network security
  • Proficient knowledge of sensors/devices
  • Knowledge of machine learning and AI
  • Experience working with front-end and back-end systems
  • Experience with custom-build firmware and hardware
  • Proficient understanding of protocols like MQTT, Modbus, OPC UA, HTTP
  • Knowledge of Linux OS
  • Well-versed with multiple programming languages such as or any one in JAVA, Python, Node JS
  • Firm understanding of IoT architecture and e2e System design
  • Knowledge of device and data security
  • Work and collaborate well with others
  • Strong communication skills including (RFP/RFI)
  • Strong analytical and problem-solving skills
  • Skills in ABAP will be an added advantage




Service Delivery Role:


  • Is responsible for the definition of the overall technical or application or operations solution design
  • Leads the design in a complex/non-standard Premium Engagement
  • Defines an SAP-related IT strategy for customers ( part of a platform and roadmap service)
  • Drives the architecture discussion with customer across all workstreams of the project and aligns the technical or application aspects with other projects in the program
  • Has deep technical or application architecture skills and understanding in at least one area. A third architect flavor (beside technology and application) is the operations architect (responsible for the transition to operations workstream)
  • Has general basic knowledge and good understanding on general and SAP specific technology/applications/operations/ architecture/ infrastructure and soft skills to lead a topic end-to-end
  • Leads analysis of system landscape & technical issues, core business processes for all applications, system & application operation
  • Delivery of functional or technical tasks in Premium engagements
  • Brings technical or application expert knowledge into the engagement and as capability, lead solution definition from technical or functional side
  • Co-operates with the Focus Technical Quality Manager (FTQM) to answer difficult functional or technical questions and executes concrete tasks
  • Delivery Onsite & Remote Services for Premium Engagements and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services
  • Develops comprehensive service offerings and concepts (cross-application and technology) and drives industrialization. Significantly increases market potential or productivity (together with customers and partners or internally) or reduces costs by key / strategic initiatives and projects
  • Develops services showing measurable TCO improvement towards key accounts
  • Ensures services are available globally and adequate delivery resources are developed
  • Leads task forces for projects/products showing significant risks for SAP. Realizes and takes over ownership of key / strategic initiatives and projects
  • Performs quality assurance (QA) activities to test technical and functional solutions
  • Demonstrates new functionalities to stakeholders upon completion of Sprints
  • Creates and completes test cases each Sprint and guides user acceptance testing
  • Provides training documentation and delivers trainings to business and IT users


Focus Technical Quality Manager:

  • Leads complex projects with several sub-projects and with multiple applications involved or workstreams within Premium Engagements
  • Ensures usage of Premium Engagement method and process compliance
  • Responsible for communication with customer
  • Responsible for communication with onsite and back-office team
  • Leads innovation projects (eg. HANA and Cloud related)
  • Is accountable for the delivery of the technology/application foundation
  • Reviews the project scope and objectives
  • Consolidates and reports the status (results, schedule, costs, issues and risks)
  • Sets up and executes regular Q-Gates



Backoffice (As Necessary):

  • Production Support:
    • Takes over Weekdays / Weekends Support Lead and Remote Escalations of critical customers with SAP Board attention.
    • Manages a team of De-escalation Architects in Backoffice and takes the full responsibility of the quality and handover.
    • Supports DEAs in developing and execution of de-escalation plan as well promotes Best Practices and knowledge sharing sessions.


  • Engagement Support:
    • Understands customer requirements and coaches Embedded Support for planning appropriate support engagement plans including identification of the needed skills and the size of the delivery (for MaxAttention and Active attention customers); proactively engaging into support positioning with Embedded Support
    • Takes responsibility for the achievement of our CoE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
    • Takes responsibility for improving our service quality with regards to support tools and support processes and leads corresponding projects
    • Develops trainings, specifications and documentation; ensuring that the documentation is up to date for the respective


Development (As Necessary):


  • Leads development factory team
  • Safeguard customer development
  • Derives work packages into backlog items
  • Responsible for solution proposal and technical guidance according to SAP product standards
  • Accountable for Specification and design
  • Co-ordinate business requirement clarification channel with projects
  • Responsibility for work package completion assigned to team
  • Solution area architecture skills
  • Defines realization architecture
  • Is responsible for quality




- You have a very good bachelor’s degree in Engineering / Technology

- You are willing to travel worldwide

- You have strong analytical and logical skills

- You are continuously looking for process optimization and innovation

- Ability to work independently and take ownership of assigned tasks

- You enjoy working in an international team

- Very good English skills are a must

- You’ve programming skills in language ABAP/ Java / HCI / UI5 / Fiori

- You have deep technology and architecture knowledge about other SAP systems


LOCATIONS: Mumbai, Gurgaon, Bangalore, Pune 






We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:317692 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  317692
Posted Date:  Jun 19, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job alert

Job Segment: Testing, Developer, Embedded, QA, Quality Assurance, Technology, Quality