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Information Technology

IT Application Consultant / JIRA & Systems Administrator/Atlassian

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

EXPECTATIONS & TASKS - DELIVERABLES

Atlassian products form the foundation on which SuccessFactors PDLC processes are built. They are integral to the planning, developing, releasing, and sustaining of the SuccessFactors product suite. Atlassian Administrators are instrumental in helping improve the productivity of the team. Deliverables you will manage, including but not limited to, are: 

 

  • Support JIRA project administration by setting up effective workflows, complex projects, security schemes, custom forms, fields, dashboards, and report configurations
  • Research and implement Atlassian best practices
  • Design, implement, and maintain custom workflows, screens, dashboards, fields, permission schemes, post functions, etc. to serve as templates for Agile teams across the company
  • Gather requirements from internal engineering / Datacentre operations processes and determine ways to optimize/improve them by leveraging JIRA, Confluence.
  • Setup and manage Jira Portfolio plans.
  • Knowledge in Groovy script
  • Install, configure, maintain, and enhance the Atlassian (JIRA/ Confluence) systems that we use to manage work.
  • Setup automated reports, dashboards, and filters as well as utilize third-party add-ons in JIRA and Confluence
  • Understand the Jira SQL Schema and be able to extract data when it is not possible to get it from the application.
  • Define and maintain best practices and train internal users on JIRA, Confluence, and other tools/services
  • Day to day systems administration of JIRA and Confluence including performance tuning and ensuring proper scaling to match usage growth.
  • Install, configure, maintain, administer, and enhance JIRA, Confluence as well as other tools/applications
  • Collaborate effectively with other teams to exploit new technologies to enhance the applications and engineering services offerings
  • Actively develop and improve JIRA skill set by keeping aware of JIRA industry trends, tools, and techniques
  • Familiarity with SOAP/REST APIs, Microservices, and SOA(Service Oriented Architecture).
  • Enhance customer usage by creating JIRA workflows, Project workflows, field change requests, and notification changes, if needed develop custom scripts for advanced workflow integration
  • Design & manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics, and status reports for end-users and business leadership
  • Analyze and apply third-party add-ons to extend JIRA functionality as needed for business.
  • Prepare and maintain up-to-date technical and functional documentation detailing the configuration of deployed business solutions
  • Support the end-user through incident and problem management, troubleshooting guides redaction
  • Communicate on outages/new features
  • Understanding of network and Information Security best practices.
  • Overall 3-8 years experience and 4 years experience as a Jira & Confluence administrator, with additional experience as a Unix.

 

Role and Requirements:

 

  • BE / Bachelor’s degree in Computer Science
  • Atlassian certifications are a plus.
  • JIRA & Confluence Administration.
  • Linux Administration & Server Management experience a plus.
  • Customer-focused with a high degree of empathy.
  • Excellent oral and written communication skills
  • Strong analytical, problem-solving, negotiation, and organizational skills with a clear focus under pressure
  • Organized and pays attention to detail
  • Must be proactive, with proven ability to advance on multiple tasks in a given timeframe
  • Experience adapting to rapidly changing environments
  • Experience working in an enterprise production environment.
  • Experience in managing Linux and/or systems with configuration management, such as Ansible
  • Prior experience in integrating third party JIRA solutions required with development, integration, and operational skills

 

#Atlassian #JIRA #ConfluenceAdministration.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:306785 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

IT Application Consultant / JIRA & Systems Administrator/Atlassian

Facility:  306785
Posted Date:  Jan 15, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, KA, IN, 560066


Job Segment: System Administrator, Engineer, ERP, Computer Science, Developer, Technology, Engineering