Information Technology

IT Business Services Consultant

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Summary: The SAP Enterprise Cloud Services (ECS) organization is responsible for providing Cloud Hosted Infrastructure & Application Managed Services to our SAP Customers. The Client Delivery Manager is the main representative of the SAP ECS, ensuring full accountability of the engagement, Customer Satisfaction throughout the Customer Lifecycle in HANA  Enterprise Cloud and Cloud Application Services, and renewals of the engagements.

The Role:

As Client Delivery Manager you will be responsible for the following tasks:
•    Own, develop, and grow the client relationship for SAP ECS and acts as the voice of the client within SAP.
•    Accountable for entire ECS engagement and perform sustainable relationship management with a client and act as an escalation point for delivery-related topics.
•    Lead the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectations.
•    Oversee client onboarding activities, upgrade projects, and other service delivery initiatives.
•    Actively drive the cloud transformation agenda to ensure S/4 HANA adoption.
•    Conduct regular service review meetings with clients (operational and strategic topics).
•    Change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
•    Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders.
•    Actively position additional ECS offerings and drives contract renewal in alignment with SAP sales teams.

Role Requirements:
•    Fluency in English language is mandatory. Fluency in French language is an advantage, but not a must.
•    Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
•    Strong customer orientation with a focus on relationship and expectation management.
•    Understanding technical infrastructure know-how and virtualized system landscapes.
•    SAP Basis, technology, and/or functional SAP application knowledge.
•    Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
•    IT Service Management, Cloud and IT infrastructure, SAP Basis, and Application certifications are beneficial.


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We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 341690  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  341690
Posted Date:  Jun 25, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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