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Information Technology

IT Technology Senior Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Team


The SAP Central Infrastructure Operations team, a unit of Global Cloud Services, is looking for leadership in the area of Change Management.  You will be responsible for executing against a  transformation vision to improve change management initiatives to yield better outcomes.


The Role


In this role you will:


  • Act as the lead coordinator of problem management activity for central infrastructure operations. 
  • Supply a structured and methodical approach to problem management
  • Provide and present to periodic reports and presentations.
  • Interact with various levels of management and stakeholders
  • Adopt a culture of continual process improvement and best practice within region, with regional peers in global forums, to ensure processes and tools are effective
  • Ability to track tasks, make assignments, effectively delegate and deliver on commitment dates.
  • Working with other Networking leadership, assess and improve problem management efforts and maturity to increase availability, stability and performance, and throughput of changes.
  • Regularly review problem management plans to raise the bar for execution success and excellence.
  • Provide regular feedback in to process definition in dedication to continuous improvement.
  • Manage mutually trusted relationships with stakeholders to achieve jointly defined goals and improve customer perceptions and satisfaction
  • Provide leadership and direction to team members, supporting the alignment of individual goals and career objectives with team direction.
  • Act as a single point of contact for one or more Problems.
  • Identify, record, classify, investigate and diagnose IT Environment Problems.
    • Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
    • Create and update Problem Records and schedule regular Problem Management meetings to track error resolution tasks.


Reporting to the unit of Central Infrastructure Operations, this critical role acts a bridge across multiple cross functional teams with opportunity to establish relationships with people across all of SAP.  You must demonstrate the ability to be successful in a fluid, agile, and team-oriented online environment and drive problems to resolution in a large, fast paced, global company


The Role Requirements


  • 10 years experience related to Service Delivery within an IT environment.
    • Focus on operational excellence with a background in areas like Service Delivery, Problem Management, Configuration Management, Risk Management, Incident and Change Management governance, Infrastructure Lifecycle management, IT project management
  • Certifications in ITIL v3 or v4 or Lean Six Sigma are preferred
  • Excellent coordination and facilitation skills are required, certifications in PMP or Prince2 are a plus. 
  • Excellent process execution and administration
  • Strong root cause analysis, problem solving, and analytical skills
    • Ability to assess past failures and improve upon plans to avoid repeated errors.
    • Track record of success
    • Problem solving experience across all functional layers with an emphasis on quick problem resolution
  • Able to work independently, while keeping stakeholders informed, delegate where necessary and motivate cross functional teams.
  • Superior written and verbal communication skills and ability to communicate with colleagues of all levels in a clear concise manner; both verbal and written.




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:318066 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

IT Technology Senior Consultant

Facility:  318066
Posted Date:  Dec 29, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Pune, IN, 411013

Job Segment: ERP, Lean Six Sigma, Risk Management, SAP, Supply, Technology, Management, Finance, Operations