Software-Design and Development

Project Expert-T&I Cloud Operations team

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

JOB TITLE: Project Expert (f/m/d)


The Technology & Innovation (T&I) board area is responsible for SAP Business Technology Platform – the platform for the Intelligent Enterprise that includes technologies like SAP Integration Suite, SAP Extension Suite, SAP HANA, SAP Analytics, and Intelligent Technologies. The T&I board area is also in charge of SAP’s global innovation agenda and builds new business model- and market driven innovations to help customers realize the most business value. 
Our T&I Cloud Operations team, with locations in Bengaluru, Sofia, Walldorf, Berlin and Vancouver, is responsible for the operations of all SAP Business Technology Platform cloud services delivered to our internal and external customers. We ensure the 7/24 System Monitoring, Incident management, drive improvements via our problem management process, create transparency via our reports, meetings and communication channels and support development teams with coordination on change management and cloud operation compliance topics. We work very close with all T&I product development teams according to the DevOps principles and have set up our team in the SRE mode. On SAP level we drive and align process and tool improvements together with other cloud operation teams and all central teams.  

For our T&I Cloud Operations team in Bengaluru, we are looking for Project Expert / Delivery Manager

You will work in our Cloud Engineering Team and proactively drive automation, continuous improvement of productive landscapes, coordinate incident management across the layers and development teams. We are looking for energetic result oriented, solution engineers with broad technical knowledge around PaaS (Platform), SaaS (Services), Infrastructure (IaaS) to develop and/or enhance critical components and Tools. In development, automation would be expected that enable efficient day-to-day Cloud Operations.
Play a significant role in the team to provide, protect and improve the software and systems behind productive services of SAP Busines Technology Platform with an ever-watchful eye on their availability, performance, and capacity.

Role Requirements

•    Support the implementation, to lead and maintain a good level of status of projects and programs
•    Participate in the strategy, planning and implementation for organizational goals
•    Represent TICO as a global organization in global SAP projects
•    Manage global projects, execution and delivery.
•    Drive escalations, resolve conflicts and stakeholder management.
•    Drive innovation and improvements of solution areas around service resilience and cloud operations.
•    Other tasks related to the development of the organization
•    Ability to create exceptional results in a multicultural and multinational environment and to manage topics cross location and cross team, building an effective network to improve the way we operate the cloud solutions together with our product development teams.
•    Create an environment of continuous learning and improvement. 
•    Engage with development /engineering teams to drive improvements, achieve enhancements to architecture, tools and enhance current solutions.
•    Very good understanding of SAP’s development and cloud operations processes.
•    Solid background and experience with a cloud product either in development or operations.
•    Strong customer focus, very good communication and presentation skills.

Preferred skills
•    Leadership experience via previous lead or management role.
•    Excellent Project management skills along with good Product management experience.
•    Good experience with exclusive focus on technical and/or management strategy.
•    Excellent presentation skills.
•    Fresh ideas and innovative thinking with a “Can-do” attitude and thinking outside the box.
•    Strong background in ITIL.
•    Strong analytical and problem-solving skills.
•    SAP Business Technology Platform operation experience is welcome
•    Experience with creation & implementation challenges of standardization and/or process standards
•    Ability to balance multiple priorities and work under time pressure.

Bachelor’s degree in Computer Science, Engineering, Networking and Security and with 10+ years of experience required.  
Preferred skills
•    ITIL Foundation Certificate is a plus.
•    PMP Certification.

•   9+ years of hands-on technical experience with working on large scale cloud operations
•   Hands-on experience working with hyperscalers like Microsoft Azure, AWS, GCP.
•   Good experience in designing and developing cloud operation tools.
•   Strong communication and presentation skills with experience working with globally distributed teams
•   Experience leading complex projects and technical programming skills

LOCATION Bengaluru 

Expect some travel activities to enable ongoing knowledge sharing across locations and foster team collaboration.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342139  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  342139
Posted Date:  Jun 7, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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