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Software-Design and Development

Quality Expert for Engineering Cross Functions (ECF) - E2E Service Owner

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!





The Engineering Cross Functions (ECF) unit strives to ensure transformative program and quality management services along with testing, test automation, test tooling for in-time quality deliveries of the core of Intelligent Enterprise, the S/4HANA Cloud. ECF drives next-gen q-strategy, q-measures, release promises (by managing dependencies and guardrails), internal validation with inhouse tool(s) and its platform and reporting services to ensure customers leverage high quality S/4HANA Cloud services to generate business value. 
Within ECF, we have the S/4HANA Test Engineering (STE) unit which is a strong hub of expertise in Automation, Functional, Non-Functional and Process Tests, Jenkins & Docker Lifecycle tests, modern Tools as well as strategic topics such as 1S4HANA, Continuous Feature Delivery, Central Business Configuration for Quality and Program Management, to name a few. Innovation and excellence run deep into the culture and mindset of the unit, backed by a plethora of awards won consistently over the years. STE houses the proud winners of the SLI Grand Champions Award - 2021 for Intrapreneurship and Enablement, S/4 HANA India Master Craftsperson Awards for two consecutive years in a row, the global iERP Challenge - 2020, iRPA challenge for the previous year, the IEG Innovation Contest last year (SALT 2.0), as well as contributors to several patents, Product and Process innovations, publications, keynotes, and events.


The Role


At ECF-STE, we seek an End-to-end Service owner (for SAP’s flagship SAAS solution, S/4HANA Cloud) who takes decisions like a PO, prepares and drivers like an Operational Expert with the context of customer success, across multiple streams starting from product management, architecture & engineering, implementation content & flow, cloud delivery and program management & cross functions. The individual aggregates the current gaps, defines/drives requirements, orchestrates RTC and takes in charge of provisioning and upgrade procedures including related SLAs for a new S/4HANA Cloud.
- Mature, self-motivated, and flexible in terms of working arrangement
- Outcome/result oriented, with a strong sense of accountability and ownership
- Strong can-do attitude with a proven track record of delivering results
- Superb team player with an open mind and collaborative leadership style
- Excellent organizational and planning skills; ability to operate globally across all time zones, cultures, organizations, and hierarchy levels
- Excellent in verbal and written communication in English.
- Proven track record in a Product Owner / Service Owner or similar role


Role Requirements


•    12-16 years of total work experience
•    Solution Management / Product Management Ownership of service definition (which components belong in and how to prioritize in portfolio) not just decision taker like lead Product Owner, but also operational expert who prepares and drives the topic
•    Define how E2E provisioning procedure should feel like from customer perspective, should be aware of the SAP Activate process (e-mail, tool sequence, which component to be installed first, customer experience along ordering process), refine / drive Requirements where we see gaps
•    Understand the customer perspective and gaps in today's Provisioning & Upgrade experience for the entire customer system lifecycle 
•    Identify dependencies and define clear contracts between software components to drive requirements
•    Work closely with stakeholders to ensure system landscapes with all components are available for testing. Escalation handling as needed
•    From customer perspective orchestrate and take final decisions on upgrade / update processes (e.g., shall a system be handed over with content activation errors after upgrade or held back – past example w/o owner)
•    Orchestrate Release to Customer readiness plans for new components and ensuring a structured approach in assessments / joint developments along a realistic timeline
•    Orchestrating provisioning / update / consumption experience for customer-managed components part of S/4HANA Cloud service
•    Define customer relevant outcome based SLA’s which can be measure for each delivering software components. Work closely with delivering components to ensure SLA’s are followed
•    Drive from business perspective in alignment with architecture to get topics clarified such as cross-component backup / downtimes / maintenance processes upon need (contracts will work bi-lateral, further cross-guidance along entire service needed)




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:315203 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Quality Expert for Engineering Cross Functions (ECF) - E2E Service Owner

Facility:  315203
Posted Date:  Jan 13, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job Segment: Quality Engineer, Engineer, ERP, Quality Manager, Engineering, Quality, Technology