Customer Service and Support

SAP Ariba Strategic Sourcing Consultant

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Summary:

The Strategic Sourcing Deployment Lead is responsible for assisting our customers with the design and deployment of their SAP Ariba Strategic Sourcing solutions.  As functional experts, they will help lead the customer in the design, build, testing and deployment of their software solution and associated business processes while providing project planning and management services.

Role:

  • Deployment responsibilities include assisting customers throughout the various phases of Ariba’s solution deployment.
  • Deployment leads will assist with all aspects of a deployment including (but not limited to): process configuration, documenting current and future process flows and business rule configuration, user interface configuration, external system integration (if required), user and supplier set-up, training and project management.
  • To act as a liaison between the customer and various groups within Ariba such as Technical Support, Sales, Engineering, and Product Management.
  • Responsible for customer satisfaction during the successful deployment of solutions. 
  • The Deployment Lead establishes credibility as a conduit for solutions expertise with customers and is seen as an expert by customers (e.g., positive customer feedback).
  • Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at Ariba and externally at the client). 

Role Requirements:

  • Total experience of 5-6  years having strong project/customer management experience
  • 2+ years of Project Management experience
  • Excellent written and verbal communication skills required
  • Proven problem solving skills demonstrated through professional experience
  • Medium/Expert level functional knowledge on Sourcing, Contract Management, Supplier Management, Procure to Pay (Buying & Invoicing), Invoice Management.
  • Medium/Expert level knowledge of ERP systems and Procurement processes 
  • Experience travelling to a customer site to facilitate meetings, trainings, workshops, etc.
  • Demonstrated ability to learn, utilize and train customers on systems, features and functionality for relevant products/solutions
  • Willingness and ability to lead and implement process improvements
  • MBA is preferred but not mandatory
  • Willingness to work in Night Shifts 6PM IST – 3AM IST
  • Advanced Microsoft office (ability to demonstrate and use office features to enhance customer experience)
  • Strong understanding of the procurement life cycle and the value proposition of all upstream solutions
  • Determines methods and procedures on new assignments, and may provide guidance to other personnel
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others
  • Preferred technical knowledge but not mandatory ; cXML, HTML, SQL

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 337313  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

Requisition ID:  337313
Posted Date:  Jun 23, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560103

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Job Segment: Strategic Sourcing, SAP, Cloud, ERP, Testing, Operations, Technology