SAP Ariba - Technical Writer / Senior Technical Writer Job

Requisition ID: 236431
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading technology with the world's largest web-based trading community to help companies discover, connect, and collaborate with a global network of partners - all in a cloud-based environment. Using the Ariba Commerce Cloud, businesses of all sizes can buy, manage cash, and sell more efficiently and effectively. More than 500,000 companies around the globe use the Ariba Commerce Cloud to simplify inter-enterprise commerce and enhance results.

Position Description

We are seeking a talented Technical writer or a Senior Technical Writer (Information Developer or Senior Information Developer) who can develop and maintain content for SAP Ariba Cloud solutions. We are transforming the nature of our content to be multi-media and topic-based, and are looking for candidates who can adapt their writing approach to a variety of audiences and formats (guides, videos, User Community FAQs, bite-sized topics, etc.).

Roles and Responsibilities 

• Fulfill roles as both a dedicated member of a company-wide UA team and an integrated, co-located member of an engineering team that uses the "agile" (also known as eXtreme Programming) development process.
• Work closely with engineering team members daily to provide design feedback, user interface text, and new feature content in short, five-week engineering sprints and represent the UA team in scrum meetings.
• Plan and track own work assignments and deliver them on schedule with high quality. If you are a senior writer, you may be asked to supervise the assignments of your juniors for ensuring schedule adherence and quality of the content.
• If you are a senior writer, you are expected to provide feedback on the content written by your colleagues for grammar and usability through peer reviews.
• Become an active member in Ariba’s emerging user community by creating new content for the community, responding to feedback on existing content, or answering user questions.
• Participate in the evolution of the UA team by developing innovative ideas for improving doc processes with an objective to improve the customer experience and reduce cycle time.
   

Role Requirement

• Bachelor's degree in Computer Science, English, or a related field. Experienced between 4 to 9 years in writing technical documentation, ideally for large enterprise resource planning systems, cloud-based solutions, and specifically for Procurement solutions.
• Experience in documenting integration, web services, and APIs, especially if you are a senior writer
• Experience in using DITA and content management systems
• Basic understanding of HTML, XML, and cXML
• Knowledge of Siebel CRM, Jira, perforce or other source control systems,
• Knowledge of Captivate, Visio, PowerPoint, and Excel are desirable
   

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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