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Senior Customer Engagement Executive - SAP Concur

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Date: May 8, 2021

City: Bangalore, IN, 560093

Company: SAP

 

 

Requisition ID: 284777
Work Area: Sales
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Overview:

Our Client Development organization serves as a focal point for our customers to achieve success with Concur. As a Senior Enterprise CEE, you will be responsible for a portfolio of Customers developing high-trust relationships, measured through revenue growth, retention and relationship health. This is a strategic role working with our key customers, Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact of their subscription with Concur.

A Senior CEE will:

  • Proactively engage and build partnership with Customer C-suites stakeholders to progress Customers through their life cycle stages, from adoption, through optimization, advocacy and growth.
  • Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.
  • Conduct Success Planning and Customer Business Review to drive adoption and value consumption resulting in expansion of services. 
  • Establish strategic relationship with customers as trusted advisor
  • Leverage a good understanding of Concur solution to convey and articulate quantifiable value and impacts to the Customer’s business. 
  • Work in partnership with Client Sales Executives to devise and execute Customer Portfolio Plan, collaborate with Sales to identify upsell and cross-sell opportunities
  • Contribute to process development and organizational growth projects
  • Maintain a clean book of business, ensure data integrity for the business
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams

Skills & Qualifications:

  • 8-10 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
  • Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
  • Track record in establishing, maintaining and growing broad and deep relationships within each customer account. 
  • Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
  • Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
  • Proven track record of exceeding retention and growth targets
  • Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
  • Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
  • Strong business acumen and ability to drive a value based conversation
  • Strong conflict management skills.  Ability to multitask and leverage the broader internal SAP teams to drive Customer win win outcomes.
  • Facilitate client meetings that measure progress and business impact
  • Motivate and mobilize customers and cross functional partners through collaboration and clear communication
  • Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
  • Thrive in an entrepreneurial and fast paced and evolving environment

Position Requirements:

  • Bachelors Degree or Master’s Degree
  • 8-10 years in Customer Success, Customer Engagement or Account Management role
  • Enterprise Software & SaaS industry experience preferred
  • Must be a strong team player, can work collaboratively across multiple teams
  • Strong written and verbal communication skills, including negotiating skills
  • Passionate with a can-do attitude
  • Strong problem solving skills.  Aptitude to analyze a situation, define key objectives, make recommendations and execute on action plans.
  • May require up to 40% travel

Location: Bangalore

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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