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Senior Developer - SAP ABAP Job

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Date: Jul 15, 2019

City: Bangalore, KA, IN

Company: SAP

Requisition ID:212890
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose and Objectives

The Analytics DW IMS BW team in SAP Labs India belongs to the HANA and Analytics unit and is an integral part of the cross-located larger BW support team, comprising of colleagues working out of Bangalore in India and from Rot, Germany. The primary objective of the team is to safeguard SAP’s Maintenance revenues by providing high quality support for SAP BW customers world-wide, whilst also working towards continuous innovation through new feature development based on customer demand. To this end, the team has full ownership of the entire NW BW code-base and is providing support services at the Development Support level for all SAP Netweaver BW releases and BW on HANA.

The BW support team works in very close collaboration across geographical boundaries to ensure efficient, effective and high quality of support to SAP BW customers. In addition, they also collaborate with Analytics DW development team in Walldorf preparing for new handovers that are planned, as well as with other support teams to ensure a high quality of BW support across the different support levels in SAP.

The team in Bangalore is responsible for a wide range of topics within BW such as

BW WHM, OLAP and Datamanager on the backend ABAP side, and BW Modeling tools, Web Java Runtime, BW Client Tools and HANA Modeler on the frontend side. These topics together offer the opportunity to work in different technologies like OO ABAP, Core Java, .Net, Eclipse etc.

Expectations and Tasks

The requirement is for a Senior Developer role in the BW backend ABAP topics, to provide support and maintenance for SAP BW customers at Development Support level. The tasks involved include resolving of customer issues by working on BCP customer incidents/internal incidents, delivering high quality and regression-free bug-fixes via SAP notes/Support packages, driving and maintaining a high quality of support also for related BW topic components through close collaboration with other colleagues, managing critical customer issues and escalations whilst maintaining customer satisfaction, delivering feature enhancements on case-by-case basis depending on customer demand or continuous innovation initiatives internally,

This role requires strong hands-on expertise in OO ABAP coupled with the ability to quickly develop a strong understanding of the overall architecture and design for the assigned topic areas and build deep technical and functional knowledge. Further, to utilize this to efficiently analyze customer issues, undertake complex code changes also considering a multitude of scenarios in parallel, being able to prioritize issues based on business impact and engaging closely with customers to see them through to resolution.

Key Expectations

·       Strong Inclination to work in a development support profile coupled with a strong Customer-first outlook.

·       Extensive hands-on development / maintenance experience in OO ABAP topics/products

·       Demonstrating high energy and a strong learning orientation to rapidly build deep technical and functional expertise in the assigned BW components and taking ownership for the same. Being able to rapidly also get into additional related topic areas to develop a wide coverage of topics with also the ability to get deep into the technical aspects

·       Excellent communication skills with the ability to interact directly with customers to understand the business impact, de-escalate critical customer situations, formulate workarounds where feasible, and to resolve complex issues with utmost regard for quality

·       Keeping track of the most critical issues in the owned topics and supporting other colleagues to resolve the same. Bringing attention of management to critical issues in a timely manner whenever necessary

Major Tasks

·       To provide high quality of support for SAP BW Customers and maintaining a high customer satisfaction with support. Being responsible for the overall incident backlog for the owned topics and ensuring to keep this at optimal level

·       To rapidly develop technical and functional expertise in the assigned topics and quickly become independent in being able to provide support for the same. Helping other colleagues to also achieve the same and contribute to further building the team capabilities

·       To ensure high quality of corrections and notes for the owned topic areas and of stable support packages with no regressions

·       To undertake and drive product improvement initiatives and/or feature enhancements where needed based on customer feedback

·       Efficient interaction and collaboration with other teams/stakeholders e.g. Primary Support or Development teams, to ensure continuous improvement and optimization of support for SAP customers

Education and Qualification/Skills and Competencies

·       Completion of BE/ B. Tech/ ME/ M. Tech/ MCA course with a minimum aggregate percentage of 65%

·       Excellent analytical and problem-solving skills. Excellent communication skills

Work Experience

·       At least 6 to 8.5 years with high Proficiency in OO ABAP with hands-on code level experience is mandatory

·       Prior exposure to BW is preferred (but not mandatory)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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