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Senior SAP Cloud Ops Infrastructure Specialist

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Date: Apr 17, 2021

City: Bangalore, IN, 560066

Company: SAP

 

 

Requisition ID: 278627
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

Summary

 

SAP Cloud for Customer (C4C) is the SAP CRM (SaaS) offering, powered by SAP HANA. It is a solutions for sales and service teams to drive revenue growth, reduce sales cycle times and the solutions are supported on a wide range of browers and Mobile. The C4C Cloud operations manages Cloud landscape for C4C customer across 9 data centers   with almost 70 people out of 4 offices in a very dynamic and customer orientated environment state-of-the-art for estimated 2000+ customers. The purpose of this new position is to create a culture of operational excellence, enabling the whole organization to successfully build, deploy, monitor, and maintain business critical systems in the Cloud.  


The Role

 

• Co-ordinate and manage Infrastruture operations on hyperscalers(AWS)
• Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
• Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.
• Brings technical or application expert knowledge into the operation 
• Support cross-functional, team projects across CX organization.
• Ability to quickly understand and articulate new product technical requirements..
• Own, Lead and coordinate operational tasks, customer escalations, process improvements.
• Participate and contribute towards organization’s goals and objectives, collaborating with multiple teams and solutions.

 

Role Responsibilities

 

•    8-12 years of software support/operations experience, with a successful delivery track record.
•    Extensive experience in operating/administering Linux, VMs, SAP system
•    Ability to handle Major Escalations with customers and analyze Performance issues
•    Very good Database and OS knowledge, Netweaver, HANA experience would be an added advantage
•    Good understanding of operational framework like ITIL/ITSM.  Operations process knowledge is an advantage
•    Expert knowledge of Linux, VM ware, Network Storage.
•    DataCenter experience will be added advantage
•    Understanding of tools like Wily,LVM 
•    Bachelor or higher university Degree in Computer Science


 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations


Job Segment: Cloud, SAP, Computer Science, Linux, Technology, Operations