Customer Service and Support

Senior Supplier Integration Specialist

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Summary :


As part of the Procurement Supplier Services team, the Senior Supplier Integration Specialist’s primary responsibility is for the full end-to-end integrated enablement of a supplier to the SAP Business Network.  The Senior SIS is a trusted advisor to external customers, both buyers and suppliers, as well as internal teams providing consultation on integration, catalog and general supplier enablement topics.

Suppliers have multiple options to transact with their buyers on the SAP Business Network. Integration, or electronic system to system transactions (via cXML, EDI, PIDX, etc.), is one method. The Senior Supplier Integration Specialist’s primary function is to manage multiple supplier Integration projects which might include facilitating the supplier’s onboarding and CIF or Punchout catalog enablement in addition to the supplier’s ERP integration.

 The Senior Supplier Integration Specialist will focus on partnering with cross-functional SAP Ariba supplier enablement teams, follow global and regionally defined processes, and use project management skills to proactively manage the projects until the buyer and suppliers are successfully ready for Production transactions.

Key tasks include dealing with both Customers and Suppliers of the SAP Business Network and to integrate ERP’s of Suppliers with the SAP Business Network based on the customers’ requirements, troubleshooting technical errors and working closely with Ariba clients over the phone. In addition, from a project management perspective, working with both Customers and Suppliers of the SAP Business Network to drive the integration goals within given constraints and timelines.

 This role requires a strong understanding of business, project management and technical areas, and while this is not a programming, development role, or a project manager role, an expert-level understanding along with extensive experience/knowledge in EDI and/or cXML eCommerce integration is a plus.  The Senior SIS has the ability to analyze buyer requirements against supplier capabilities and provide consultation to all project parties as it relates to SAP Ariba supplier integration best practices.

Roles and Responsibilities: 


Customer Focus

Assists all assigned suppliers in the completion of their enablement tasks, from the initial outreach phase, through integration testing, and until the supplier is ready to transact with the buyer on the SAP Business Network. Prioritizes strategic suppliers and strategic accounts based on record information in the system. 



Assists all assigned suppliers in understanding key value add for their specific industry and internal business objectives. Comprehend the art of selling value and adjusting language and approach for your audience. Discuss the integration options that best meet the needs of the suppliers.


SAP Ariba Solution Expertise

Current knowledge ofSAP Business Network and Supplier Enablement Automation features, strong understanding of the value of e-commerce and SAP Business Network, and assists in the education process  of internal and external customers.

Extensive experience working with integration protocols including cXML and EDIAs well as Industry specific experience.



Manages projects define deliverables, and provides definitive advice and interpretation of situations

Ensures business-critical & innovative results

Manages escalation appropriately and builds strategic partnerships with key decision-makers in customer & partner organization

May include team lead or supervisory responsibilities

Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, the strategic business goal of the function, and financial objectives

Responsible for defining and delivering integration projects to meet agreed-upon target Go Live dates

Assist in resolving technical issues related to CIF and Punchout catalogs, the transmission of all electronic formats supported by SAP Ariba Supplier Integration (cXML, EDI, PIDX etc), including PDF and CSV documents on the SAP Business Network, as well as issues related to syntax, structure, and validation against business rules.

Educate clients (buyers and suppliers) on integration functionality and deployment processes.



Manage multiple large, complex projects and organize workload based on various stages and complexity. Ability to understand the SAP Ariba product portfolio and how they affect seller integration projects. 

Consult with strategic suppliers on SAP Ariba integration strategy and integration best practices.

contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)



Works collaboratively with internal and external resources towards a common success.

Implements governance of projects by proactively escalating issues to immediate manager and project teams.


Qualifications:  Bachelor’s Degree or equivalent experience required. 8+ years of relevant experience in project management, 2+ years’ experience as Team Lead.

Previous experience with supporting or selling a technical or service delivery product. Proficient in using project management principles; meeting expected deadlines; project governance

Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Proven ability to adhere to customer timelines and proven success in working under pressure.  Polished customer service skills and business acumen. Strong analytical and organizational skills


Open to various locations, the role supports USA customers and projects where the working hours must be aligned with 9am to 6pm U.S. Eastern Time. 


Language skills : English (must)


Location: Bangalore, Karnataka 


Travel: 0-10%



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:328603 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  328603
Posted Date:  Jun 2, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560103

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