Sales Operations

Regional Customer Success Enablement Lead - Europe

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

The SAP Academy for Customer Success is a global world-class learning program designed to accelerate time to impact for next-generation talent working directly with SAP customers.  The Academy includes distinct programs for customer facing roles, including:  Sales, Presales, and Customer Success Partners (CSP).  The Academy for CSP is seeking a Regional Faculty responsible for the development and delivery of the curriculum, both virtually as well as in-person at the academy facility in California. Furthermore, you will be aligning closely with the Field Transformation Team to ensure strong synergies and intergration between the formal learning activities and the field experience portion of the program.

 

JOB DESCRIPTION AND TASKS:

Participants of the program, called Academy CSPs (ACSP) Associates, will experience two, 8–9 week periods of formal in class learning activities during their academy journey. The Regional Faculty is accountable to lead and execute the following activities:

  • Facilitate a highly engaging learning environment utilizing case studies, simulations, role plays, and other interactive activities
  • Review curriculum content and provide input and recommendations regarding revisions
  • Create relevant and impactful course material including best practices, proven strategies, and techniques
  • Deliver a wide array of curriculum content enthusiastically to ensure high impact.
  • Coach, guide and empower Academy participants to achieve optimum success in the Academy.
  • Leverage SAP network to enrich the Academy experience.
  • Partner with SAP Executives, product experts, Top SCSPs, external training vendors and customers to deliver a classroom experience with a relentless focus on the customer.
  • Evaluate participants and provide constructive feedback and guidance for continuous improvement
  • Develop strong relationships and communication cadence with stakeholders

 

CANDIDATE MUST POSSESS THE FOLLOWING SKILLS AND COMPETENCIES

  • Strong training facilitation and moderation skills including motivation to develop and deliver high-impact trainings.
  • An excellent communicator with strong empathy and ability to motivate and influence individuals
  • Coaching skills: Facilitates skill development of participants by providing clear and specific feedback and making specific suggestions for improvement
  • Presentation skills: Effective in formal and informal presentation settings; ability to command attention and manage group process
  • Embodies SAP Passions
  • Global cultural awareness and respect
  • Values Diversity: fosters a climate of inclusion within the program encouraging participants to freely share diverse thoughts and integrate into discussion
  • Team orientation: build strong relationships at every level of the organization and act as a strong motivator who knows how to influence and to get others to do consistently their best work
  • Effective problem-solving skills to deliver projects on scope, on time and on quality
  • Receptive to feedback and continuous improvement to achieve team goals
  • Possess a strong and relevant network
  • Fostering employee development; particularly early career
  • In-depth understanding of sales methodology and practices
  • Skilled at adapting presentation/content to the audience to deliver optimum results

 

WORK EXPERIENCE

  • University degree
  • Significant experience in a customer facing environment: Customer Success / Sales / Sales Leadership
  • Demonstrated strong performance in prior sales/customer success roles.
  • Prior faculty experience preferred
  • Must be fluent in English and additional languages is a plus

 

WHAT WE OFFER

Regular Full Time

Preferred Locations: This is a Global program and location may depend on preferred candidates location. No relocation.

Travel: >50% depending on travel restrictions. Once allowed, travel to San Ramon, California will be required for the delivery of the curriculum.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:334342 | Work Area: Sales Operations | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  334342
Posted Date:  Jun 20, 2022
Work Area:  Sales Operations
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%
Location: 

Oslo, NO, 0164

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