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Software-User Experience

Head of Global Product Design

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



As the world’s leading provider of integrated travel, expense, and invoice management solutions SAP Concur is driven by a relentless pursuit to simplify and automate these everyday processes. At the heart of this is our commitment to the User Experience and we see the impact research, design and data has on improving experiences every day.


As our commitment to UX grows we are looking for a product design director that will work in partnership with all of our extended global product teams to develop simple and intuitive user experiences for our customers and millions of users around the world.



  • Your role will focus on unifying and simplifying the end-to-end user journey that traverses our product ecosystem.
  • This role will lead horizontally across the UX organization, helping to develop standards, patterns, training and resources that help all UX team members and extended delivery teams build better user experiences.
  • You’ll drive UX consistency through design systems and tools.  Leading the delivery and vision of our design system.  Thinking strategically about constraints such as alignment to corporate strategic initiatives and standards and legacy system needs.  Developing a holistic plan that defines centralized and federated contribution models to maximize production and quality.
  • You will enable design at scale by introducing best practices in “how we work” and advising our designers and agile teams in their adoption.
  • Through your practice, you will promote design thinking to inspire creativity and support a culture of user advocacy and data driven design.
  • You’ll mentor and influence design leads and product roadmaps, advocating for ways to improve our existing products and driving discovery and new product innovations.
  • You’ll partner with matrixed, geographically distributed teams working together through all stages of the product design and development lifecycle, including generative research, concepting and definition, prototyping, UI design and testing.  Emphasizing data-driven decision making, rapid learning and iterative approaches.
  • As an advocate for our users and our customers you’ll spend time with our users and develop a deep understanding of their needs and our opportunities.  You will develop a point of view on investments to advance our business and user experience.
  • Architect and execute strategies that translate user needs and business goals into an intuitive, effortless user experience. Your work will influence product strategy, priorities and help to create a clear vision of the current and future user experience.
  • Maintain an understanding of design/user experience trends and practices to help anticipate next-level needs for the team, how we work and our products.



  • Experience establishing, leading, and inspiring highly talented and productive user experience teams.  
  • Experience scaling teams and processes and creating a path for readiness to next level challenges
  • Demonstrated ability to drive designs that achieve business results.
  • Multi-product management / product ecosystem experience.  
  • Excellent communication skills.  Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action.
  • Passion for designing intuitive experiences and working with teams to build great products.  Understanding of disciplines of design and research.  
  • Experience with data driven design and metrics such as product satisfaction, usability efficiency and ease of use.
  • Minimum of ten years of experience in User Experience Design.  Experience with multiple light-weight, Lean UX methods.



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302563 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Head of Global Product Design

Facility:  302563
Posted Date:  Nov 17, 2021
Work Area:  Software-User Experience
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Reston, VA, US, 20191

Nearest Major Market: Washington DC

Job Segment: ERP, Developer, SAP, Database, Technology, Research