Loading...
 
Share this Job
Administration

Lead NA A&C Partner

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

As Lead NA A&C Partner for the Cloud CoE Field Operations team you will support the CE&X organization adopt SAPs strategic vision to pivot to the Cloud. Our mission is to support executive decision-making to maximize the Lifetime Value of a Customer through optimization of the customer journey and focusing the field on the activities which drive the highest value. Working with the NA regional team, your mission will be to maximize Adoption and Consumption activities.

Your challenge will be to discern the needs and challenges of your customer and address them in ways that help drive Adoption and Consumption for the customer. Deliverables include being a senior consultant to executive teams with strong understanding of the long-term goals and translating models/analytics/reports to influence leaders and help drive future growth in support of those goals. The goal is to get the right data to the right people at the right time, to make more informed business decisions.

SUCCESS IN THE ROLE

Customer Focus: Is a strong consultant to the executive teams and take pride in considering the customer first and is a relentless voice for the customer in all settings.

Problem solving: Excellent problem-solving and analytical skills with the ability to creatively research, translate, and communicate information is required.

 

Influential: being able to influence internal teams of diverse roles in order to facilitate alignment and bridge any gaps in strategic and operational knowledge

 

Critical Thinking: Inquisitive and independent thinker skilled at asking the necessary follow up questions to improve existing reporting and identify additional information not otherwise requested

 

SKILLS AND QUALIFICATIONS

  • Assist in the development, implementation and production of Key Performance Indicators to support CE&X ongoing operational Adoption and Consumption strategy.
  • Build, Operationalize, and facilitate a new Customers at risk of Adoption and Consumption review process and cadence in partnership with the CE&X leader. 
  • Influence and improve the Sales to Services to CE&X hand-off process to support the customer seamlessly through the Cloud Journey
  • Services process improvements to support needs of the customer and ensuring their path to adoption
  • Drive towards increasing customer satisfaction by identifying and quantifying pain points and bringing transparency to them
  • Drive the Regional review, data governance and data hygiene for Deployed ACV. Follow up with project managers, field leaders and other stakeholders to resolve any issues in a timely way.  
  • Consolidate stakeholder requirements and feedback in order to define business requirements that would allow an adequate, predictable, system-based forecasting in the future.
  • Collaborate with the CE&X Controlling team on annual planning activities including budget development, and risk evaluation.
  • Assist CE&X leaders in preparation for scheduled business reviews. Examples include but are not limited to QBRs and annual budgeting activities. Participate actively in review sessions. 
  • Produce data-driven analyses and data presentation via business intelligence tools to optimize business outcomes, as well as high levels of flexibility, organization, and detail.
  • Support CE&X leadership is various in-depth ad-hoc analysis.

 

YOUR PROFILE

  • Bachelor’s Degree in Business Administration or related field
  • 5+ years working experience in related operations field and/or customer service role
  • Previous customer success, post sales, or sales operations experience 
  • Trusted advisor and customer focus mindset
  • Experience analyzing post-sales related data in multiple dimensions (LOB, Geography, etc.). 
  • Excellent networking, interpersonal and collaboration skills
  • Troubleshooting and problem-solving skills
  • Ability and willingness to manage deadlines
  • Fluent English language skills are mandatory
  • Demonstrated understanding of LACE, with emphasis on Adopt and Consume phases

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:309117 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Lead NA A&C Partner

Facility:  309117
Posted Date:  Nov 18, 2021
Work Area:  Administration
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bellevue, WA, US, 98004


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: ERP, Sales Operations, SAP, Database, Technology, Sales, Research