Solution and Product Management

Director / Sr. Director - Solution Management, Travel - SAP Concur

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Within ISBN Marketing & Solutions, Solution Managers create a differentiated and meaningful value proposition that connects the needs of the market to SAP’s portfolio of products and services. We are the bridge between our Product Engineering and Customer Success groups, providing thought leadership, clarity on related opportunity and the orchestration of our overall business growth plan.  We measure our success by our ability to develop relevant, market leading solution strategies and work with solution marketing to create corresponding creative, innovative marketing strategies that, together, gain audience mindshare, establish SAP as a market leader and ultimately, drive business success and portfolio growth that support our revenue ambition.


The role owns the data-driven development of the portfolio and solution strategy for Concur Travel’s offering to market.  They will achieve pipeline objectives, ensure solution deployment, and deliver market adoption for Concur Travel.  This leader will work collaboratively with other leaders within ISBN/Concur and the broader SAP community.  This person will be recognized as a thought leader in Travel and an evangelist driving core solution strategies, customer solution adoption and positive external company perceptions of Concur Travel in the B2B category. In addition to being a thought leader, this leader needs to be highly analytical and strategic.


The role will be responsible for creating comprehensive, data-driven, solution strategies in collaboration with product engineering leaders, marketing leaders, and customer success. This leader will drive internal alignment by rallying teams around coordinated, strategic investments in target audience segments. It requires a fundamental shift in thinking to “Who is my right audience?  What do members of this audience care about? What are competitors doing? What are customer needs? Can we help them fulfill those needs? More importantly, should we prioritize those needs?”  Those questions should be answered in a structured, and analytical, data-driven analysis with recommendations.


The successful candidate must be comfortable collaborating with solution area leaders including commercial, product strategy and engineering leaders, as well as marketing leaders in the corporate marketing and field teams.



  • Define, own and drive the overall multi-year market strategy and business growth plan for Concur’s solutions addressing the managed travel space, including relevant markets. 
  • Synthesize inputs from Customer Success, Marketing, Product Engineering and Industry sources to create data driven analysis to inform our strategy and accurately prioritize the most critical opportunities for investment and, potentially, dis-investment in the managed travel space.
  • Understand and influence commercial terms (pricing and licensing), packaging (solution bundles) and promotion strategy (i.e. LEPs) for Travel solutions.
  • Leverage SOLEX and ISV ecosystem strategy, if needed, to help solve large, and relevant customer needs for Travel.
  • Ensure articulation of the unique business value of Concur Travel solutions working with Solution Marketing to create compelling marketing programs that engage audiences across the customer lifecycle. 
  • Support strategy/interaction with market stakeholders such as Analyst Relations, Public Relations, internal communications, and other communication channels (i.e., social media) to deliver thought leader messages into the market.
  • Provide training & field enablement material for relevant solutions.
  • Evaluate and analyze success and product health of Concur’s current solutions in Travel area and champion for necessary changes to be successful.
  • Work collaboratively with Public Sector on Travel Solution needs to meet the Public Sector markets.



  • 10+ years of proven high-impact analytical approach, strategy creation, or solution management, with at least 5 years in travel related industry.
  • Track record of success building growth plans, driving strategy development, executing with a performance management lens and an ability to work through ambiguity.
  • Experience in managed travel preferred, with industry / ecosystem awareness to understand and capitalize on trends to drive portfolio differentiation and growth.
  • Strong collaborator who can manage across the organization, working with teams such as Sales, Marketing, Product Engineering, Finance and Operations.
  • Experienced communicator, with strong oral and written communication skills, who is capable of influencing others. 
  • Confidently and eloquently represents the business value of Concur Travel solutions.
  • Bachelor’s degree/MBA or equivalent work experience required.



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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 350189  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - USA #LI-Hybrid

Requisition ID:  350189
Posted Date:  Nov 25, 2022
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bellevue, WA, US, 98004

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