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(Senior) Customer Engagement Executive // Ruum by SAP Job

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Date: Jan 19, 2019

City: Berlin, BE, DE

Company: SAP

Requisition ID: 202776
Work Area: Sales
Location: Berlin
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES
Ruum is a simple task management workspace for teams. We are the flagship product of the SAP.iO Venture Studio, an Incubation Unit within SAP, the world market leader in Enterprise Software and Germany’s most valuable company. We’re a 15 people team, lean and laser-focused, with a big vision: Building the home of all your work for Enterprises across the globe.
As a customer success manager at Ruum, you’ll advise and guide our customers, ensuring they launch Ruum successfully, adopt it widely and are continually driving business value from Ruum.
You'll work closely with Ruum’s enterprise customers to discover their business needs and challenges and then coach them on the best ways to use Ruum to solve them. You will serve as the trusted point of contact, beginning from the point of sale and extending through onboarding, project success, and renewals.
Part coach, project manager, consultant and product expert, you’ll be continually focused on helping our customers improve their team work and be successful with Ruum.
EXPECTATIONS AND TASKS

  • Build and execute strategic customer plans and identify areas where existing customers could improve their use of Ruum or uncover new uses for Ruum amongst their lines of business.
  • Travel and meet with customers onsite to discover and understand their needs and help them develop a Ruum onboarding process
  • Coach customers to be product experts and train their teams on Ruum methodologies so they become increasingly self-sufficient
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
  • Partner closely with Ruum’s growth and Ruum’s product team to translate business needs and product requirements into new solutions for customers
  • Craft customer onboarding assets, adapt existing customer onboarding assets and work with content marketing to refine existing and create new onboarding assets, help drive customer references and case studies

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills

  • 3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization
  • You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Consistent track record of highly-professional customer service in a dynamic, start-up environment
  • Bachelor’s Degree

Preferred skills

  • Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred
  • Experience with a SaaS product in the collaboration / project management space
  • German language skills

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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