Software-Development Operations

Customer Experience (Associate) Engineer for SAP Converged Cloud (f/m/d)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do:

  • You build and maintain the relationship between Converged Cloud and its customers with all required workflows, communication streams and reporting, whilst harmonizing customer and stakeholder communication.
  • You practice an exceptional level of customer service in all interactions with stakeholders, providing a unique, tailored experience.
  • You identify potential solution gaps in the services provided on the platform and fill those gaps by working closely with respective engineers and architects, especially Solution Engineering. You strive towards the goal of becoming a full stack engineer and subject domain expert within the team yourself.
  • You contribute to our documentation by improving existing content and creating new playbooks and knowledge base articles.
  • You identify issues and gaps in our solutions and contribute to our inner and outer opensource toolbelt with your growing seniority. 
  • You monitor existing and develop new KPI’s to reflect our platform and team performance which is as a basis for continuous improvement and management reports.
  • You develop your own ideas and strengths to drive our multinational team as well as SAP Converged Cloud to the next level of success. 


What you bring:

  • Master’s Degree/Diploma in (Business) Informatics, Economics or Industrial Engineering. 
  • Solid experience in Development, Cloud Operations, Business Development, Customer Support and Project Management. Background in cloud industry-specific processes is a plus.
  • Advanced skills in Github and other programming languages, e.g. Python or Go.
  • High proficiency in English (spoken and written). 


Meet your team:

The SAP Converged Cloud is SAP’s managed private cloud solution. It is an internal Infrastructure-as-a-Service platform to support all of SAP’s cloud businesses on a global scale.
Challenge yourself in the world of cloud infrastructure and become an integral part of the Global Cloud Services (GCS) organization that directs SAP’s strategy to move to the Cloud. Work in a globally diverse and innovative team where courage and originality are highly valued and for a company where you are encouraged to make the decision on which path your career should take you.
Please find more information about what we are doing on


We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:324944 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet  | Additional Locations: Virtuell - Deutschland

Ausschreibungsnummer:  324944
Ausschreibungsdatum:  18.06.2022
Funktionsbereich:  Software-Development Operations
Karrierestatus:  Berufserfahren
Anstellungsverhältis:  Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit:  0 - 10%

Berlin, DE, 10178

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