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Working Student / Intern (f/m/d): Intelligent Suite Customer Success

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Date: Feb 13, 2021

City: Berlin, BE, DE, 10178

Company: SAP

Requisition ID: 273648
Work Area: Customer Service and Support
Location: Berlin
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES

 

The goals of the Customer First Intelligent Suite Team are to drive renewals, adoption, expansion/upsells, and customer references. The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4 HANA Cloud, Hana Enterprise Cloud, and Digital Supply Chain Solutions, as well as Customer Relationship Management, Operations, Team Enablement, and Audience Engagement.

 

EXPECTATIONS AND TASKS

 

In this role, the intern will support our Global Customer Engagement Executives (CEEs) to build best-in-class customer experiences, with a focus on one of the six areas listed below.

Specific available roles may include (but are not limited to):

 

  • CEE Enablement: enable Intelligent Suite CEE team with appropriate levels of knowledge to do their job, including understanding solutions and specific tools and processes; coordinate enablement sessions with CEEs and presenters and help with moderation; may also update chatbot Q&A, intranet sites, and other internal resources
  • Communications: responsible for internal solution area, regional, and market unit email and All Hands communications
  • Virtual Event Logistics: manage around 100 Global Virtual Events covering around 8 different solution areas and 4 ends to end processes
  • Business Insights and Analytics: support development, measurement, and tracking of business insights used in customer adoption and business development
  • Content: maintain community sites, web properties, customer communication assets
  • Value Realization/Solution Adoption: support development of strategies and playbooks to help CEEs drive solution adoption within their customer base, as well as tools and knowledge to help customers within a value realization framework
     

Key deliverables will initially relate to:

  • Customer Tracking
  • Customer Relationship Management
  • Customer Insight Harvesting
  • Communications
  • Customer Engagement Meeting Asset Creation (PPT)
     

 EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

You are a currently enrolled student (f/m/d) at a university or a university of applied sciences:

  • Studying preferably in the fields: Technology or Commerce related degree (Bachelor’s, Master’s, MBA)
  • For example, Business Administration, Marketing, Communications, Economics, Management Information System (MIS) or Business Technology Management (BTM)
  • Language skills: Business fluent in English and desirable in German
  • The candidate must have strong, technical, business, and or communications skills, based on role
  • They should be a team player, with a self-starter attitude and the ability to work with minimal direction
  • Good communication/writing and organization skills are important
  • The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving
  • Above all, they should be passionate about customer experience and value realization
     

Top skills or competencies:

  • Project Management
  • Analytical Mindset
  • Strong Relationship/Interpersonal skills
  • Excel
  • Data Management
  • Detail Oriented
  • Curious
  • Demonstrated Self Starter
  • Strong written communication skills (email, PPT, case studies)
  • Strong organizational skills
  • Business Acumen
  • Consultative Skills
  • Specific skills and experiences
  • Demonstrated previous experience in the above areas
  • Prefer someone who worked at SAP before
  • Demonstrate strong collaboration skills
     

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.

 

#Internship #Praktikum #Germany #Deutschland #Student

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.


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