Diese Stelle teilen
Software-Design und Entwicklung

Product Design and User Assistance Manager (f/m/w)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


Co-Leadership is possible. 



We are looking for a Product Design and User Assistance Manager (f/m/d) who will be leading our team co-defining and designing the future of SAP Process Insights within an agile, interdisciplinary, and international environment. In this role, you’ll be part of the Product Ownership and Design team of SAP Process Insights that acts as the glue between the development and product management team as well as our customers to realize new product features and maximize customer satisfaction.


Your team will be working closely with Product Owners, Release Managers, and Software Engineers. As the leader of the team, your responsibilities cover people leadership including hiring, people development, and team building as well as design operations including shaping design processes, standardizing design efforts, and measuring impact.



  • 10+ years of experience in User Experience Design of SaaS solutions
  • Exceptional portfolio showcasing a wide range of software product design work
  • Strong understanding of design principles, requirements engineering techniques, user-centered design methods, and design processes
  • Profound knowledge in shaping UX strategy and conducting design operations
  • Experience in leading design efforts for complex B2B software solutions
  • Proven track record in shaping design processes and increasing efficiency in collaboration of Product Designers with Product Owners, User Assistance Developers, and Software Engineers
  • Understanding of SAP’s design language
  • Experience in recruiting Product Designers and User Assistance Developers
  • Background in design leadership and experience in developing young talents
  • Experience in collaborating with User Assistance Development and User Experience Writing 
  • Excellent/native collaboration and communication skills in English, written and spoken
  • Bachelor’s degree or higher in User Experience Design, Graphic Design, Media Design, Industrial Design or similar



Building on SAP's intelligent enterprise strategy, the mission of Business Process Intelligence is to assist our customers in navigating through their digital transformation, help them understand and improve their business processes in a data-driven way. Our purpose is to help our customers innovate in an ever-changing world!




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:310837 | Work Area: Software-Design and Development | Expected Travel: 0 - 20% | Career Status: Management | Employment Type: Regular Full Time  | Additional Locations: 

Product Design and User Assistance Manager (f/m/w)

Einrichtung:  310837
Datum:  27.11.2021
Kategorie:  Software-Design und Entwicklung
Benutzerdefiniertes Feld 3:  Management
Stellentyp:  Vollzeit, unbefristet
Reisen:  0 - 20%

Berlin, DE, 10178