Solution and Product Management

Sr. Product Specialist (m/f/d) - Product Excellence SAP Signavio - limited to 1 year

We help the world run better


At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

The Product Excellence team is a critical partner in empowering our product teams to achieve excellence. We provide the essential support and processes that contribute to high-performing product teams. This foundation is built on robust metrics, product tooling, business processes, best practices, deep customer insights, and comprehensive reporting. In this critical role, you will lead and execute strategic initiatives that streamline our product development lifecycle and elevate customer satisfaction.

 

What you will do:

Product Excellence Team Leadership:

  • Provide guidance to sub-teams to achieve 2025 Workplan KPIs, in collaboration with VP of Product Excellence.
  • Align and communicate overall strategy effectively with the team.
  • Monitor KPIs, adjust as needed for product excellence goals.
  • Report to senior management on initiatives, metrics, and outcomes.
  • Foster innovation culture, encouraging team members to explore new ideas and practices.
  • Assign tasks and manage capacity of sub-teams, with VP of Product Excellence.
  • Oversee working students' tasks, ensuring results and learning.

Product Adoption & Experience:

  • Collaborate with Experience Management and Engineering teams to roll out Global Header with PX/LTR surveys
  • Establish PX metrics collection & reporting together with Design team
  • Conduct customer interviews based on NPS/PX scores with relevant teams, together with Customer Success, Research, and Design teams
  • Represent SAP Signavio in SAP Adoption & Experience Steering Committee
  • Align with stakeholders on ongoing adoption & experience metrics
  • Work with SAP Experience Management team on Adoption & Experience Standardization priorities

Upskilling and Development:

  • Lead quarterly upskilling initiatives for Product Management (e.g., growth days, workshops).
  • Facilitate monthly knowledge-sharing workshops for the Product Management community.
  • Provide comprehensive training and support to team members on product excellence practices.

 

Process Optimization and Best Practices:

  • Develop, implement, and maintain best practices for product development and management.
  • Identify and optimize P&E processes to improve efficiency.
  • Collaborate with cross-functional teams to integrate best practices into all stages of the innovation funnel.
  • Foster a culture of continuous improvement by regularly reviewing and updating best practices.
  • Manage quarterly best practice enablement cadence.
  • Oversee the roll-out of key P&E processes and programs (Beta, Feedback Management, etc.).
  • Lead the Design Partner Program for SAP Signavio, fostering strong relationships with stakeholders.

What you will bring:

  • 4+ years of GTM, stakeholder coordination, and process management experience
  • Master's degree in a business-related field
  • Prior Product Management experience with an interest in analytical & management tools
  • Excellent English communication, analytical, and problem-solving skills
  • Stakeholder coordination, presentation, and leadership experience (essential)
  • Ability to manage large initiatives under tight deadlines
  • Familiarity with SAP Standard platforms, data, processes & practices

A plus:

  • Proven ability to manage multiple programs and lead teams functionally
  • Understanding of customer feedback integration
  • Knowledge of relevant tools (Productboard, Pendo, SAP Analytics Cloud, etc.)
  • Strategic thinking and adaptability to change

 

 

#sapsignavio #SAPBPICareers, #Signavio_PE, #SAPCloudreq, #ICC24

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 399642  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time or Part-Time   | Additional Locations:  #LI-Hybrid
 

 

Requisition ID:  399642
Posted Date:  Jul 11, 2024
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Berlin, DE, 10557

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