(Senior) UX Researcher (f/m/d) for SAP's Business Technology Platform

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you`ll do

SAP Process Automation offers a powerful, yet intuitive no-code development experience. We empower business experts to build, adapt, improve, and innovate simple business processes. You’ll work as part of the central design team and will be able to have a significant impact on the core user experience of the product.

As UX Researcher (f/m/d) you will:

• Develop standards and best practices for user research and evangelize them in the team. 
• Collaborate closely with product management to understand user’s jobs to be done, as well as business needs.
• Collect and analyze user behavior through evaluative studies experiments, benchmark studies, user studies, surveys, and other appropriate methodologies 
• Work collaborative and cross-functionally with design, product management, content strategy, and go-to-market teams to identify and prioritize research needs and scope research accordingly 
• Identify and generate insights that identify longer-term opportunities, as well as improve existing functionality 
• Translate research findings into actionable takeaways with short- and long-term implications 
• Create simple but impactful research artifacts (e.g. personas, user journeys, scorecards, frameworks) to present your analysis and recommendations to different stakeholders 
• Mentor and enable team members to conduct their own research sessions 

What you bring 

• 3+ years conducting research in a fast-paced product development environment; experience working at a startup or emerging product a plus 
• Proven knowledge of a set of quantitative, qualitative, and user-centered design methods and solid experience running a wide variety of qualitative methods and a subset of quantitative methods 
• Exceptional behavioral data-collection and analysis skills, with an understanding of trade-offs, study limitations, and cognitive biases 
• Excellent communication, presentation, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences 
• A solid portfolio, showcasing some of your research experiments that successfully influenced product and/or go-to-market decisions 
• BA/BS in Human-Computer Interaction, Psychology, Applied Statistics, Economics, Social Studies – or you hold similar qualifications 
• Passionate, bold, hardworking, and excited by big challenges 
• Fluent English language skills oral and written – German would be a plus

In order to assess the previous experience well, we ask you to include a portfolio of your work in your application.

#LI-Hybrid

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:328356 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time