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Software-Design and Development

Principal User Experience Researcher

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Summary & Role Information

As part of the SAP Design User Research team, you will be primarily collaborating with the Experience Design team's experience managers and be responsible for developing and implementing the principles and practices SAP Design will use to research and analyze the end-to-end customer experience. 

Your tasks may include:

- Working with experience managers to develop and implement a customer research strategy.

- Developing relationships with design and product leaders across the lines of business to gain an understanding of their research needs around the end-to-end experience. 

- Building and maintaining the programs and processes for continuously working with the business to research the end-to-end experience.  

- Performing qualitative and quantitative research to support experience improvement and experience innovation efforts.

- Working with experience managers to derive insights from customer research that provide guidance for experience innovations.  


Experince / Role Requirements

- Bachelor's degree in a relevant field
- Minimum 7 years working experience applying quantitative and qualitative customer research methods, market research  and competitive analysis
- Experience with customer research tools and techniques (e.g., customer journey mapping, service blueprints, persona development) 
-  Ability to work independently in a remote environment 
- Ability to creatively problem solve 
- Strong data storytelling skills 
- Ability to work through ambiguity  
- Experience using CX management software (e.g. Qualtrics) 
- Excellent communications skills; fluency in English is required  



#LI-Hybrid #LI-remote



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:317854 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Principal User Experience Researcher

Facility:  317854
Posted Date:  Jan 12, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Boston, MA, US, 02109

Nearest Major Market: Boston

Job Segment: ERP, Cloud, SAP, Database, Research, Technology