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S/4 HANA Cloud Customer Engagement Executive - EMEA North

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Date: Apr 8, 2021

City: Brussels, BE, 1170

Company: SAP

Requisition ID:280063
Work Area: Sales
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2
Hiring Manager: Luis Orama 

Recruiter Name: Pierre Pien

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES:

The Customer Engagement Executive (CEE) at this level is a functional leadership role closely aligned with the regional and senior management of Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within the customers in the region.  

This role requires a senior professional with the expertise and experience to help customers maximize the value that customers and SAP receive through adoption and use of the RISE with S/4HANA Private Cloud Edition and to ensure that the customers deploy and use of all their entitled subscription software. The role, by design, is cross functional and will align with leadership across CE&X

RISE with S/4HANA Private Cloud Edition is designed to provide innovation, flexibly, and cloud-like values while allowing on-premise customers to retain their existing ERP or S/4HANA investments by converting their current system(s) to the cloud. This subscription model delivers customers a modern, Cloud-based architecture hosted in SAP or Hyperscaler data centers.

 

EXPECTATIONS AND TASKS:

  • The Customer Engagement Executive works in partnership with the Sales, Development, Operations, Support and market Vice Presidents responsible for our geographic and strategic industry customers to develop and improve the S/4HANA Cloud competencies. Development and management of forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes.
  • Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes related to our value proposition
  • Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customer, C-Suite and SAP executive sponsors.
  • Develops deep relationships with key decision makers and executive sponsors within the Customer and participate in quarterly review meetings. Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the S/4 HANA Cloud value proposition.
  • Assists customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.

 

 EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Bachelor equivalent
  • ERP, S/4HANA background
  • French speaking requirement

 

 WORK EXPERIENCE

  • Excellent program and project management and customer management competencies
  • Proven Leadership experience and innovative mindset with Customer Success mindset
  • Experience selling or delivering consulting services
  • Senior-level or operational experience complex customer engagements
  • Commercial experience including experience developing account management plans and contract negotiation

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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