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Senior Customer Engagement Lead - Senior Technical Quality Manager Job

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Date: Jul 7, 2019

City: Brussels, BRU, BE

Company: SAP



Requisition ID: 201869
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As an Engagement Lead, you are accountable for the day to day management of the SAP Premium Engagement portfolio & service plan for a customer, across all their systems & landscape environments and platforms.

SAP Premium Engagement offers customers the highest level of engagement available within SAP: accompanying digital transformations, implementation of projects, creating best - run operations as well as initiating innovation opportunities within our largest customers. These are entirely tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios.

The Engagement Lead is responsible for defining and orchestrating the portfolio of services to SAP customers with Premium Engagements. As trusted advisor on-site with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services.



  • Lead or support strategic initiatives
  • Execution and management of the engagement: defining the SAP Premium Engagement portfolio & service plan and managing the delivery and review of the delivered services
  • Technical evaluation and documentation of the customer situation, including SAP solution landscape and roadmap, core business processes, interfaces, critical projects and top issues
  • Anticipation and identification of risks and top issues, and resolution according to engagement deliverables
  • Supporting implementing projects, improving operations and bringing innovations without disruption into the customer landscape and processes
  • For many of the above responsibilities, the outcomes or expertise is provided by our excellence centers and the role is to scope and orchestrate delivery.



  • Relevant experience in managing customer engagements with (SAP) technological expertise. SAP Project management or SAP consultancy background might be equally considered for this role.
  • Fluent in English and Dutch or French
  • Comfortable with executive audiences
  • Ability to demonstrate consistent logic, rationality and objectivity in decision making
  • Willingness to participate in and lead meetings and communicate effectively with staff at all levels
  • Conscientious, dedicated, self-disciplined
  • Understanding customer projects and ability to estimate project plan and critical points


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: Information Technology, IT Manager, ERP, SAP, Technology, Quality