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(Associate) Support Engineer for Centers of Expertise EMEA - Software Logistics Job

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Date: May 11, 2019

City: Budapest, BU, HU

Company: SAP



Requisition ID: 204443
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.


Do you love to work with people in a very dynamic environment? Do you like to be challenged by newest technology? Do you want to see global players and their unique business?

Then this offer fits perfectly to you. For us, the customer comes first. We support customer of the premium engagement segment anytime with 100% commitment.

SAP Digital Business Services – Center of Expertise is a global organization supporting the world’s largest companies running SAP solutions. With our highly motivated employees worldwide and team of more than 400 employees in Europe Middle East & Africa (EMEA), we offer comprehensive services for every aspect of customers' software implementation. We enable and support our customers IT solutions’ operations, continuous improvement and quality management.

Our team inside SAP Digital Business Services organization provides the expertise to support every customer with a specific focus on big implementations covered by Premium Support Engagements called SAP MaxAttention. Our strength is our culture of teamwork, which every employee lives as part of his daily contribution to our department’s charter. You will be part of this great team in your role as (Associate) Support Engineer (f/m).

Our methodology is to engage proactively with our customers and to live a long-term engagement build on trust and respect. Our work is based on a holistic understanding of our customers’ business and a strong relationship to jointly improve IT & business operations and safeguard their implementation projects focusing on innovation topics. As every customer is unique, we provide individual high quality support to them, based on a MaxAttention Value Assurance delivery approach starting from the first Proof of Concept up to realization phase.


In your job as (Associate) Support Engineer in the COE for Software Logistics you will have the chance to see the results of your efforts by directly contributing to the stability and reliability of the customer solutions. You can quickly grow in gaining expert knowledge on new technologies in the area of software upgrades and OS/DB migrations. Our team supports customer in planning, assessing, optimizing, executing and safeguarding their maintenance events in particular focused on S/4 HANA solutions.

We are looking for a good team player, as we act as a team at customer site. But you also need to have the ability to drill down into technical issues and solve complex and detailed problems.

As you will be working for customers across EMEA, very good English language skill is mandatory. Any other foreign language skill especially German is an advantage. To deliver our services to customers travel (also on short notice) is a significant part of the job.


  • You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
  • You have strong analytical and logical skills
  • You enjoy working in an international team
  • You have very good communication skills
  • You enjoy facing and tackling new challenges in different roles on a regular basis
  • You are interested in very technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
  • You have very good English and German skills (spoken and written)
  • You are willing to travel worldwide on a regular basis also on short notice
  • You have European Union citizenship


  • You have some experience with SAP ABAP and JAVA based Netweaver systems
  • You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
  • You have some experience with SAP HANA
  • You have experience with Linux, Unix
  • You have proven during your studies that your focus is in very technical IT topics
  • You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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