Solution and Product Management

Group/Lead Product Manager, CX Loyalty

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  



Join the SAP Customer Experience Product & Engineering team and have a positive impact on how businesses are run across the globe. SAP CX is a leader in enterprise cloud applications for cloud CRM and DXP solutions, with thousands of organizations using our SaaS solutions understand their customers best and engage with relevance and personalization. If you think you have what it takes to be part of a fun, fast paced, diverse, and talented group of team members who are the driving force behind our company’s product portfolio, then we want to hear from you!


The Role

Great SaaS products’ need great product management. This means overseeing the development of new products from concept to commercial release. Meeting customers and partners, analyzing the market and competitors, investigating new technology, and working closely with development teams to specify new features – these are just some of the ways our product managers keep busy. If you’re a natural planner, a good organizer and insightful enough to foresee future needs and create innovative products that fits our CX strategy and vision, then keep reading…


We are currently looking for a Group/Lead Product Manager to join our Budapest office. In this role, you will lead product vision for your product, working closely with the CX Loyalty’ VP Product, Engineering, and other members of the leadership team, to dispatch a multi-year product strategy and roadmap.



  • Own your product area end to end and be responsible for meeting its business KPIs
  • Lead a small team of talented product managers to deliver the vision from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics
  • Collaborate with engineering teams to scope, prioritize and drive feature specifications
  • Become an expert in all product aspects (flows, features, infrastructures, market)
  • Perform customer and market research, industry analysis to assess market need, size of opportunity, competitive landscape
  • Collaborate with sales and product marketing on positioning, messaging, and go-to-market strategies
  • Serve as the internal and external product evangelist, building relationships with prospects, customers, industry experts, and other CX and wider SAP colleagues
  • Put yourself in the customer’s shoes - through research and direct customer contact to represent the needs of our customers in our product development process



  • 7+ years experience as a leading product manager building B2B SaaS products
  • Proven experience in managerial positions. Ability to work with a team of capable individuals and help them grow
  • 10+ years experience as a product manager
  • Demonstrated track record launching multiple successful products and features in several B2B companies
  • Natural leader - experienced in driving collaboration across multiple disciplines - product, UX, engineering, marketing, operations, CS and sales
  • Super power in breaking down problems to pieces and focus on the most important parts
  • Innovative, with strong analytical and problem-solving skills
  • Ability to think and react in a high-energy, fast-paced environment and experience in a growth-oriented environment
  • Understand business KPI’s and build strategy to target it
  • Superb English speaking and writing skills
  • BA/BS Computer Science or related technical degree. MBA – advantage
  • CRM/Loyalty processes familiarity preferred


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342473  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  342473
Posted Date:  Jun 16, 2022
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Budapest, HU, 1031

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