Information Technology

IT Process and Data Analytics Associate

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  


Who we are:
Global Cloud Services (GCS) is responsible for all 4+1 infrastructure and associated technical platforms. Cloud Control Center is managing the service desk, events, incidents, and is working in continual improvement towards prevention and remediation of occurring issues. We at ONE Service Desk (OSD) are part of Cloud Control Center and acting as the customer face of Global Cloud Services (GCS) providing a central, first point of contact for different lines of business (LoBs).

Who you’ll work with:
You’ll work with ONE Service Desk to optimize and improve operational efficiencies. Also, you’ll coordinate cross-functionally across the globe with operations, process, and technology teams to realize the intended outcomes.

What you’ll do:
•    You will play a key role in developing multiple operational process automation initiatives with a mission in simplifying the service desk first level fulfilment & Monitoring operations.
•    You will be a primary point for all internally developed automations and reports for the existing & new services. As well as ensuring compliance to Security & Data Privacy Standards.
•    You’ll also be responsible for developing the process performance metrics using various data sources, ETL and publishing the reports/dashboards. As well as, you will spend part of your time doing analytical work, which includes statistical techniques to support the hypothesis for process re-design or optimization.
•    You will collaborate with other internal support and technology teams daily and continuously contribute to the creation, documentation, and improvement of knowledge as issues/solutions arise.

What’s our expectations:
•    Bachelor’s degree in engineering or business.
•    Up to 3 years of progressive experience in Python, Ansible, & any other process automation tools.
•    Practical experience working with several data sources or capturing techniques and modelling with Microsoft Excel or any other data analytics software.
•    Excellent interpersonal, leadership and communication skills.
•    Flexible to accommodate time-zones as teams are geographically dispersed globally.
•    Proficient in English (business level). 


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the
SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 353100  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  353100
Posted Date:  Sep 22, 2022
Work Area:  Information Technology
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Budapest, HU, 1031 Budapest, HU, 1031

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