Customer Service and Support

Junior Support Engineer - GTS (SAP Global Trade Services)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

PURPOSE AND OBJECTIVES:

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. For 48 years, SAP has helped businesses run better through world-class software solutions that solve complex problems to help invent, commercialize, and mainstream the products and services of the global economy. The support team at the Global Support Center Hungary is critical to SAP's future success, and we are looking for candidates who strive to make the world run better.

The Extended Supply Chain Management is one of the most strategically important opportunities for SAP Customers in the current economic climate. As such SAP has made strategic investments in the Extended Supply Chain Management portfolio over the last few years and has aggressive ambitions through 2022.

EXPECTATIONS AND TASKS:

  • Providing direct technical assistance for customers via our Customer Service System
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of technical issues, and report errors to development organizations
  • Analyze coding(debugging, tracing, verifying complex customizing)
  • Creating internal/external content for our knowledge base
  • Perform knowledge transfer to internal staff and external customers & partners
  • Delivering remote consulting services to our customers
  • Involvement in product testing and validation
  • Drive internal projects / participate in global projects

WORK EXPERIENCE:

  • Relevant work experience on IT field
  • Experience in Support or Software Development
  • Experience in Logistics

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
We are looking for intelligent, creative people having a genuine motivation to run with the most innovative company in the World. Join us and experience state of the art technology at use !

  • Bachelor or Master Degree in IT / Mathematics / Engineering
  • Advanced English
  • At least intermediate German is required
  • Ability to work in teams of multicultural nature
  • Excellent analytical and problem solving skills
  • Programming skills
  • Technical document writing skills
  • Customer and quality focus
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Creative mind-set / out-of-the-box thinking
  • Knowledge and experience with SAP SD, MM or GTS will be an advantage

What we offer:

  • A compensation package above average
  • Continuous personal and professional growth
  • Superior office and work environment
  • International team

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342574  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  342574
Posted Date:  Jun 10, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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