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Customer Service and Support

Senior Support Engineer for Manufacturing area

Requisition ID: 293387
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Igor Becker
Recruiter Name: Pavla Kruzikova 

 

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

 

Summary and Role Information

Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.

 

The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.

 

 In the role of a senior support engineer, you will work in the Center of Expertise (CoE) with focus on SAP IBP or SAP S/4HANA (PP, PP-PI, QM, PPDS, PM, PS) or/and SAP ME/MII, SAP DMC and deliver services for every aspect of customers' software implementation, transformation or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and KT. Within short time you will gain a unique technical expertise.

 

Our team primarily focuses on assessing SAP S/4 HANA solutions incl. functional and technical design, performance critical processes, assessment of implemetation, monitoring during testing and GoLive, planning the digital transformation.

 

Experience of Role Requirements

  • A university degree in natural, economic or engineering sciences, e.g. computer science, business informatics, industrial engineering, mathematics, physics
  • Very good analytical skills for solving complex problems; a structured, reliable and independent way of working even under pressure; confident and friendly manner and general communication skills
  • Knowledge in the field of programming (e.g. Java, C++, ABAP) and very good German and English language skills, both spoken and written, for cooperation with our customers
  • At least 4 years of experience with SAP logistics applications (for example in the ERP or S/4HANA MM, SD, PP, PP-PI, PPDS, PM, PS or SAP IBP or ME/MII / DMC)

 

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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:293387 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior Support Engineer for Manufacturing area

Facility:  293387
Posted Date:  Oct 8, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


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