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Software-Design and Development

Senior User Assistance Developer for SAP Globalization Services

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

We are seeking an experienced English-speaking User Assistance Developer (f/m/d) (technical writer) to join our international software-development team in Budapest, Hungary, which localises different SAP solutions for use in different countries. For this position, we are looking for someone who will create the documentation for our Payroll solutions for different countries.

 

THE ROLE

You will work closely with the product owner, software developers, product management experts, and support engineers, working with them to understand the business processes and how the software covers them. You will then, together with the user assistance architect, develop the user assistance content (in English) that tells our customers how to implement, configure and run our software. In addition, you will review UIs for usability, and research and define terminology. Depending on your profile and interests, you may also design the UIs yourself.

As well as conventional documentation, our team is increasingly looking at complementary forms of content, such as videos and graphics, and applying analytics to understand how our content is being used and improving it accordingly. We work closely with colleagues from support, too, to reduce the number of customer incidents through better UA content. We would, over time, ask you to incorporate more and more of these activities into your work.

 

ROLE REQUIREMENTS

  • University degree in technical communication, English, or business
  • 4–5 years’ professional experience in technical writing
  • The abilities to think holistically about users’ needs with regard to the software and the user assistance content, and distil information from many (sometimes conflicting) sources into one set of clear instructions
  • English native speaker (or near native-speaker level)
  • Hungarian is an advantage, as is knowledge of Payroll

 

As well as this, you must be able to work to tight deadlines and organise your time well. You must be able to plan your work and communicate your progress to your stakeholders.

We are looking for someone with excellent communication and interpersonal skills.

 

ABOUT THE TEAM

SAP Globalization Services localizes SAP’s software for use in different countries: We add features and functions to software solutions developed by other units so that they can run in different countries. We are very international and have software-development locations right across the world, including Brazil, China, the Czech Republic, Germany, Hungary, India, Portugal, Russia, and the United Arab Emirates.

The GS User Assistance team is likewise international. We are friendly and innovative and have won several awards at SAP for great UA work. We have a clear customer focus, and we are at the forefront of many projects that aim to add value to the overall software.

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:306699 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior User Assistance Developer for SAP Globalization Services

Facility:  306699
Posted Date:  Oct 9, 2021
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


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