Customer Service and Support

Support Associate / Engineer for SAP SuccessFactors - Multiple (10+) positions

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

OBJECTIVES:
The SuccessFactors support team at the Global Support Center Central and Eastern Europe in Budapest is important to SAP's future success, and we are looking for candidates who strive to make the world run better. We are looking for colleagues in several sub-areas like Employee Central, Performance and Goal Management, Compensation, Onboarding, Platform & Mobile, 

EXPECTATIONS AND TASKS:

  • Analyse the incident, research solutions and provide solid answers easily understood by customers
  • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels 
  • Document solutions to known issues and consulting questions  
  • Develop technical solutions to be posted to both internal and external knowledge base  
  • Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases  
  • Document issues in a Customer Relationship Management system (ServiceNow) and defects in our engineering tracking system (Jira)  

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
We are looking for intelligent, inspired people having a genuine motivation to run with the most innovative company in the World. Join us and experience state of the art technology at use!

  • Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business-related field like Engineering or Economics
  • Fluency in English to a business standard
  • Ability to work in teams of multicultural nature
  • Excellent analytical and problem-solving skills
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Self-organized personality with strong quality focus 
  • Strong communication skills

WHAT WE OFFER:

  • A compensation package above average (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance) 
  • Flex work 
  • Continuous personal and professional growth
  • Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen) 
  • International team

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:332506 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  332506
Posted Date:  Jun 5, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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