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Customer Service and Support

Support Associate - S/4HANA Cloud - Cloud Foundation

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
As an S/4HANA Cloud Support Associate, you trouble-shoot and solve incoming customer issues through multiple channels, such as Incidents, Expert Chat and Schedule an Expert. This task regularly involves liaising with development and operations teams. By collaborating with colleagues, utilising our knowledge databases, problem simulation and remote work on customer systems, you will resolve customer issues while achieving excellent customer satisfaction.

We are looking for a new colleague for the Cloud foundation area. 

The SAP community of employees, partners and customers is vast - the SAP Community Network (http://scn.sap.com) has over 2.5 million members.
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  

Make a difference - become a member of the SAP Community and help the world Run Better (https://www.youtube.com/watch?v=qt-kBjcI8y4)!

What we can offer you

  • Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
  • Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
  • Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
  • Working on world class cloud products and services – enhancing your technical and SAP knowledge.

EXPECTATIONS AND TASKS
Responsibilities include but are not limited to:

  • Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
  • Report errors and identify possible resolution to development support
  • Provide consulting for customers on procedural issues and queries
  • Provide Mission Critical Support on weekend and evening shift as scheduled
  • Share knowledge within a global team
  • Create content for and maintain the technical knowledge databases
  • Create check tools and workarounds for customers’ issues
  • Create supportability and analysis tools for customer use

EDUCATION

  • Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required

SKILLS AND COMPETENCIES
Required:

  • An early adopter mindset and the ability to thrive in a changing environment
  • Strong collaboration skills and a flexible approach to working in teams
  • Bias toward action, initiative and a focus on business strategies
  • Systematic, communicative, and creative focus
  • Excellent customer focus & English communication skills (oral and written)
  • Enjoy and derive satisfaction from communicating with customers
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

 WORK EXPERIENCE

  • Work experience in SAP Basis, NetWeaver technology platform area is an advantage 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:312881 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Support Associate - S/4HANA Cloud - Cloud Foundation

Facility:  312881
Posted Date:  Nov 18, 2021
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


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